Store Manager
Position Purpose: Grows store sales and profit by creating a memorable experience for each and every guest. Ensures the delivery of fast and friendly service, quality products and a clean, safe store environment. Makes balanced decisions between driving sales and managing costs to achieve long-term, sustainable growth.
Primary Areas of Accountability:
Sales:
? Increases unit sales through delivery of quality store operations, and in-store and neighborhood sales building activities.
? Ensures a quality guest experience by driving fast and friendly service, ensures that each product delivered to our guests meets Caribou?s quality standards, and ensures that the store is clean in accordance with standards.
? Develops and executes local sales building activities in-store and in the surrounding neighborhood.
? Executes national marketing programs.
? Monitors and analyzes results and uses the information to produce plans for improvement.
? Represents the Company in handling customer complaints or issues.
Profit:
? Delivers profit by increasing sales and controlling costs.
? Manages team labor by efficient scheduling and managing wages of both new hires and existing employees.
? Controls product costs through efficient inventory control and waste management.
? Controls operating expenses such as supplies, services, and telephone while ensuring upkeep of store and equipment.
? Minimizes loss through strict observance of cash handling policies, proper training of employees, and complying with all accounting/banking requirements.
? Completes weekly P&L.
? Utilizes and interprets P&L and financial statements to analyze financial trends and plans accordingly.
People:
? Maintains an adequately staffed store with qualified employees by engaging in effective recruiting, hiring, training, and retention tactics.
? Recruits, interviews, and selects new team members and shift supervisors.
? Orients and trains new team members and shift supervisors.
? Provides on-going development, coaching, and training for all store employees.
? Monitors the performance of each employee and holds them accountable for standards and expectations.
? Provides feedback and guidance, possesses the authority to discipline, document performance issues, and discharge.
? Responds to employee questions and resolves employee issues in a timely manner.
? Ensures steady flow of information to and from the Company.
? Models, upholds and implements Caribou?s policies, practices, and standards.
? Complies with all local, state, and federal laws and guidelines.
Administration:
? Completes and maintains records/paperwork.
? Completes proper forms, payroll procedures, and reports accurately.
? Maintains records of personnel, inventories, sales, and banking/accounting.
? Maintains point of sales system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).
Minimum Qualifications:
Education & Training:
? High school diploma or equivalent
? Team Member, Shift Supervisor and New Manager Training
? Drink Certified
Work Experience:
? Restaurant, retail or customer service management experience
? Demonstrated sales building, profit, recruiting, training, and basic computer skills
? Math aptitude
Supervisory Responsibilities:
? Team Member and Shift Supervisor
? Ability to Perform all roles, duties and responsibilities of Team Member and Shift Supervisor.
Physical Demands:
The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 30 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.
The duties of this position may change from time to time. Caribou reserves the right to add, delete or modify these duties and responsibilities at its discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
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Restaurant and Food Service 
