Swan's Server

Hospitality

Created in 1927 by the great hotelier E.M. Statler as a grand American hotel, it was called a “city within a city”. Today it takes pride in serving Boston as a destination itself, housing under one roof some of Boston's most famous restaurants and lounges, including Todd English's Bonfire Restaurant, McCormick & Schmick's Seafood Restaurant and Smith & Wollensky's Steakhouse located in the Castle at Park Plaza, beauty salon/barber shop, airline offices, Business Center, full-service concierge, fitness center, shoe shine and more.


Enter the hotel's palatial Grand Lobby and you experience the grace and warmth that is its signature whether serving Afternoon Tea in Swan's Caf? or hosting a convention or gala dinner for 2,000.


The hotel was designed for celebrations from its Imperial Ballroom with sparkling crystal chandeliers, gilded balconies and proscenium arch stage accommodating 2,000 to the more intimate setting for 50 in the Old Boston atmosphere of the oak-paneled Hancock Room. The Executive Chef and his staff creatively assist in menus from special requests to kosher catering.


 


Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.Take orders for and serve all food and beverage requests, using suggestive selling techniques.  Clear tables during service.  Control guest checks and secure proper payment.Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor. Maintain proper condition and cleanliness of dining areas and servicing equipment.

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of the appropriate table settings and service ware.
Ability to describe all menu items, prices and methods of preparation.  And to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. 
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Two years experience as food server in full service restaurant is required.  Customer service experience preferred.