Waiter/Waitress

Primary Objective of Position 

Sets places at dining tables, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of guests, as well as suggestively selling food and drinks.

 

Essential FunctionsServe guests and creates a warm and fun atmosphere for both guests and employees. Answers questions about food and drinks including their ingredients, preparation and accompanying items. Greets newly seated guests in a friendly manner within 30 seconds of being seated. Takes drink order at guest greeting, delivers beverages and offers appetizers. Takes entire order and repeats order to guests for clarification. Merchandises menu items, such as appetizers, entrees, beverages and desserts. Rings up orders on P.O.S. quickly and in proper sequence and uses appropriate abbreviations and charges. Follows alcohol awareness procedures for preventing intoxication of guests. Follows alcohol awareness procedures for handling an intoxicated guest. Attends to guests? needs when delivering food and checks back to ensure guest satisfaction. Observes guests to respond to any additional needs. Maintain table appearance by pre-bussing, checking drink levels, changing ashtrays, removing clutter and providing extra napkins if necessary. Totals bill and presents check upon removal of last plate or upon request. Accepts payment and provides change or credit card voucher within 1-3 minutes of guests? payment. Follows appropriate accounting procedures for closing checks and vouchers. Gives a warm and pleasant farewell to guests and invites them to return. Keeps station clean, sets up and takes down station appropriately. Attends shift meetings according to shift schedule. Adheres to company alcoholic beverage policies. Adheres to company sanitation procedures. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency, and effectiveness. Provides a favorable image of the Company at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all of its areas of endeavor. 

 

Qualification StandardsMust be dressed neatly and well groomed in company approved uniform at all times  Must be able to operate P.O.S. computer, make change correctly and make credit card transactions accurately.  Must be able to deliver plates and food and clear tables, which may require lifting up to 30 lbs.  Must be able to calmly respond to angry guests and notify a manager  Must be able to read and write notes to hearing impaired guests  Stands and walks during entire 6-8 hour shift  Must be able to pass server validation  Must be able to read menus to sight-impaired guests  Reaches, bends, stoops and wipes  Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests  Must be able to hear well amongst loud background noise  Must be able to write or memorize orders  Must balance at end of each shift  Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases.