district manager, Licensed Stores - Detroit, MI

Job Summary and Mission

This job contributes to Starbucks success by providing consultative support and service to existing licensed stores or accounts to ensure revenue growth, quality and profitability. Models and acts in accordance with Starbucks guiding principles.


Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
Accesses resources to support store operations and to execute Licensed Stores initiatives.Communicates clearly, concisely and accurately to ensure effective operations at the store, district and Licensee level.Conducts strategic business reviews.Consults with the licensed store management team within the district to deliver legendary customer experiences in all stores.Creates implementation plans to support execution of Starbucks initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.Develops and maintains positive relationships with Licensee by understanding and addressing needs and concerns.Drives the implementation of Starbucks programs by motivating and supporting the store management team to develop and implement action plans that meet operational objectives.Ensures Licensee adheres to legal and operational compliance requirements.Increases district sales and profitability through licensed store development. Develops relationships with key decision makers. Evaluates customer objectives and provides solutions to generate add-on sales and profits.Manages with integrity, honesty and knowledge that promote Starbucks culture, values and mission within licensed stores while respecting Licensee culture.Plans and communicates Starbucks standards to store management teams to ensure smooth flow of operations.Provides Licensed Stores with coaching feedback and developmental opportunities to improve store performance.Recognizes and reinforces licensed store accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.Reviews store environments to identify problems, concerns and opportunities for improvement in order to provide consultation and coaching to the store management team to take action and achieve operational excellence.Unitizes existing tools and analyzes financial reports to identify and address trends and issues within district or Licensee.Utilizes and demonstrates effective management principles and practices creating an environment where licensed store associates are valued and respected.

Summary of Experience

Progressively responsible retail experience (5 years)Hospitality or food and beverage industry (1 year)Experience analyzing financial reportsExperience in a complex, fast-paced environmentExperience in a multi-unit environmentRetail management experience
Required Knowledge, Skills and Abilities
Ability to manage the overall operations of multiple stores independentlyKnowledge of retail or restaurant industry operationsStrong operational skills in a customer-service environmentAbility to communicate clearly and concisely, both orally and in writingAbility to balance multiple priorities and meet deadlinesInfluencing skillsAbility to work variable hours, including evenings and weekends, and to travel extensivelyKnowledge of business planning and financial performance measuresMechanical and electrical aptitudeAbility to build relationshipsAbility to analyze problems and provide solutions
Education
Current valid driver's license