district manager-Southbay, Torrance, Hawthorne, CA

Job Summary and Mission

This job contributes to Starbucks success by leading store operations within an assigned district to create and maintain the Starbucks Experience for our customers and partners. The district manager is required to regularly and customarily exercise discretion in managing the overall operation of the stores within the assigned district. In particular, a majority of time is spent developing store management talent, overseeing the district's store management workforce, making management staffing decisions, ensuring district-wide customer satisfaction and product quality, managing the district's financial performance, and managing safety and security within the district. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.


Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
Develops the store management team within the district to deliver legendary customer experiences in all stores.Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives.Manages through unusual events to keep district operating to standard.Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the district.Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.Monitors and manages district-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements.Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.Business Requirements - Providing functional expertise and executing functional responsibilities:
Accesses external resources to support district-wide operations and to execute district and regional initiatives such as Partner Resources, Marketing, Partner & Asset Protection, Finance, Real Estate, and Store Development.Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.Solicits customer feedback to understand customer needs and the needs of the local community.Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance.Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
Challenges and inspires partners to achieve business results.Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns.Ensures partners adhere to legal and operational compliance requirements.Manages district-wide store management team by regularly

Summary of Experience

Progressively responsible retail experience (5 years)Experience analyzing financial reportsExperience in a complex, fast-paced environmentExperience in a multi-unit environmentRetail management experience
Required Knowledge, Skills and Abilities
Ability to manage the overall operations of multiple stores independentlyKnowledge of retail or restaurant industry operationsOrganization and planning skillsStrong operational skills in a customer-service environmentSupervisory skillsTeam-building skillsAbility to communicate clearly and concisely, both orally and in writingAbility to build relationshipsAbility to handle confidential and sensitive informationWorking knowledge of business processes and system development
Education
College degree in business or a closely related field may substitute for a portion of the required experienceHigh school or GED