Borders Supervisor

Training Position Overview:

Supports whole store functions by executing store and Company objectives, delivering results in sales and customer experience while ensuring employee satisfaction.  Supervisors in the store are responsible for the customer experience, the sales floor and execution of daily store operations. 

 

Responsibilities Specific to the Training Supervisor Include, But Are Not Limited To:

? Support Management Team in driving sales, financial management, and ensuring that store profit, productivity and audit goals are met

? Driving sales and exceptional customer service through effective Service Management

? Providing leadership by fostering a sense of teamwork

? Coaching & mentoring, to ensure that staff understand all policies, programs & standards

? Providing oral and written feedback to the staff as directed by store management team

? Supporting management initiatives and corporate directives through positive sales floor interactions

? Assist with providing orientation and ongoing training to staff

? Monitoring productivity and performance of hourly staff and/or assigned teams

? Ensure operations daily including opening and closing the store and assisting management team with cash handling throughout the day

? Access to all areas of the store, including master store key, alarm code, and safe combinations

? Other tasks as necessary to support the Management Team

? Providing the primary training of new employees and newly promoted hourly employees

? Presenting training and reference materials during the implementation of new systems to new and existing staff

? Executing all corporate-designed training programs

? Serving as a continuing training resource for all employees and refining the store's systems for training and follow-up

? Assists with payroll administration and scheduling

? Oversees the merchandising and recovery in the front of store

? Assists with Loss Prevention and Audit compliance in relation to cash management.

 

Job Qualifications

? Commitment to superior customer service

? Strong leadership and supervisory skills

? Excellent organizational, communication and interpersonal skills

? Excellent interpersonal skills

? Ability to work independently and as part of a team

? Flexibility and creative problem solving ability

? Ability to work under pressure

? Ability to work varied hours including nights, weekends, and holidays

? Ability to handle long hours, overtime, and pressure as well as willingness to travel for extended lengths of time

? Possess strong initiative and self-motivation

? Appreciation and respect for the diversity of all individuals in the workplace

? Strong knowledge, love and/or affinity for books and music

 

Benefits & Perks

? Your Health ? Medical, Dental, Vision, Medical Flexible Spending Account

? Your Family ? Domestic Partner Benefits, Daycare/Elder Care Flexible Spending Account, Adoption Assistance, Borders Group Foundation, Family Medical Leave, Dependent Life Insurance

? Your Future ? 401 (k), Employee Stock Purchase Plan, Long Term Care Insurance, Disability Coverage

? Your Time ? Company-provided Vacation Time, Personal/Sick Time, Flexible Work Schedules

? Your Finances ? Generous Merchandise Discount, Voluntary Group Rate Benefits, DaimlerChrysler Vehicle Discounts, AT&T Wireless Discounts

? Your Life ? Career Advancement Opportunities, Excellent Working Environment, Business Casual Dress Environment, Comprehensive Training