Full-time Retail Sales Consultant, The Forum

JOB DESCRIPTION Sells products and services in Wireless retail store/kiosk location. Required to achieve a sales quota. Provides efficient, courteous customer service and assistance in all aspects of wireless communications. Handles customer situations appropriately and escalates as needed. Adheres to Company policy including reconciliation of paperwork and daily bank deposits. Responsible for effective management of inventory and Company operating systems. Must maintain knowledge of current wireless communication products and services. Performs other duties as assigned by management.

GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1. Answers existing and potential customer/client requests for inquiries in the process of purchasing wireless products and services.
2. Responsible for meeting all assigned sales goals for sales of cellular service, features, equipment and accessories in retail sales offices.
3. Maintain proficiency in all areas of customer service including billing, retention, equipment issues and over the counter exchanges.
4. Provide prompt and courteous service to all customers and serve as a single point of contact for their immediate and ongoing needs (i.e. payments, rate analysis and rate changes)
5. Regularly contact customer base via phone calls and written notes
6. Responsible for ensuring store displays and work station are complete, clean, well mechanized and presentable at all times.
7. Responsible for submitting all paperwork completely, accurately, in a timely manner.
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
? Work in other retail locations as the needs of the business dictate.
? Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.

PHYSICAL REQUIREMENTS
Ability to stand for long periods at a time.

WAGE RATE: $15,990 - $28,938 for a Full-time position PLUS Commission
$7.6875 - $13.9125 hourly



QUALIFICATIONS

PREFERRED QUALIFICATIONS

High school diploma or equivalent
Bilingual a Plus
1-3 years of retail sales experience with key holder/cash handling responsibilities is preferred
Excellent interpersonal, verbal and written communications skills and attention to detail
The ability to multi-task in a fast paced team environment
Computer proficiency
Must be able to work a flexible schedule including evenings, weekends and holidays
Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may be required.

Cingular Wireless is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce.