Leadership Development Program

POSITION SUMMARY
Primarily responsible for managing the overall center operation, including supervision of team members and the
administration of center sales performance and profitability objectives

GENERAL DUTIES AND RESPONSIBILITIES
- This is a representative list of the general duties the Center Manager (Spoke) may be asked to perform and is not intended to be all-inclusive
- Contribute to center network objectives for sales and profit performance
- Direct supervision of team members, including responsibility for:
Hiring of all team members and monitoring new hire orientation procedures
- Train and evaluate the efficiency and productivity of team members by managing to established performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations to Hub center manager for wage increases and promotions, when applicable
- Initiate disciplinary procedures with guidance from Hub center manager, for team members, up to and including termination of employment
- Participate in the Complaint Review process as immediate supervisor of team members
- Assist Hub manager with the maintenance of fiscal reporting procedures within center, including accounts receivables, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies
- Monitor marketing activities within center to contribute to pre-established center network sales objectives including monthly marketing calendars, specialized sales, in-store signage, etc.
- Recommend the purchase and installation of equipment and machinery required for efficient production operations and for monitoring inventory levels of supplies and materials
- Ensure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of center.
- Ensure team members within center are consistently applying FedEx Kinko,,,,,s
- Policies and Procedures

Qualifications
MINIMUM QUALIFICATIONS AND REQUIREMENTS
- 4 year college degree, or equivalent level of experience
- One to three years of related experience, prior supervisory experience preferred.
- Advanced level of reading, writing and mathematical ability
- Proven ability to communicate effectively with team members and customers
- Proven ability to lead, direct and supervise