Old Navy Visual Supervisor

  VISUAL SUPERVISOR The Visual Supervisor (VS) supports the Logistics Manager by executing visual merchandising direction including product placement, fixture placement and display elements to provide a consistent customer experience across all Old Navy stores. The Visual Supervisor supports the Logistics Manager by executing the strategies that consistently meet and exceed company defined best practices and standards in the Product Placement work centers. The Visual Supervisor ensures a seamless customer experience that models Friendly, Available and Quick behaviors and drives productivity. The Visual Supervisor provides solutions to store specific visual and merchandising challenges (flex) using brand standards and corporate visual guidelines maintaining brand integrity and driving sales. 

The Visual Supervisor provides functional training and provides ongoing tactical feedback to the Logistics team focusing on Product Placement work center. The Visual Supervisor ensures integrity and implementation of initial visual presentation and brand standards in order to provide the best customer experience. The Visual Supervisor oversees the work of the Product Placement work center. The Visual Supervisor assists the Product Placement Team in the planning and placement of seasonal merchandise flow. The Visual Supervisor adapts visual direction based on individual store need and inventory levels and drives sales through strategic merchandise placement.  The Visual Supervisor partners with the Logistics and Customer Experience Centers of Excellence on consistent execution of product placement and replenishment.

 



MAJOR RESPONSIBILITIES:
Owns execution of the tasks for Door-to-Floor
Ensures initial placement of merchandise meets company Visual Presentation Guidelines
Exhibits behaviors to drive Friendly, Available and Quick standards in Logistics Associates
Coaches team while working shoulder to shoulder with them on the Door-to-Floor, Sign to
Sell and Mark to Move Best Practices, while meeting company productivity standards
Understands and utilizes reports to direct product placement decisions
Ensures productivity goals are met while adhering to company defined Best Practices
Supports the team and processes by ensuring that tools and equipment are readily available
Communicates successes, opportunities and solutions to the Logistics Manager
Ensures efficiencies and minimizes merchandise handling to meet payroll budget and sales goals
Executes flexing of product to maximize business opportunities while ensuring all flexing decisions are linked to sales
Ensures that all damaged and defective merchandise is processed per company standards
Ensures a clean, safe and hazard-free shopping and working environment through daily cleaning cards
Ensures that the actions and activities of the Logistics team support Old Navy?s service standards
Maintains back of house standards to positively impact the Associate experience
Ensures all upstock and backstocks are organized and maintained according to company?s standards
Ensures tools are available to complete price and marketing activities
Maintains brand standards for visual presentation throughout the store
Ensures seasonal merchandising presentations and new visual merchandising initiatives (i.e. new denim wall format, new personal care fixture, etc.) are prepared for and implemented
Partners with Customer Experience team to monitor merchandise sell through, replenishment, and flex product as necessary utilizing VPG
Partners with the Logistics Manager to ensure that new styles are placed in the correct positions on the sales floor utilizing VPG
Partners with store management on key visual merchandising decisions that have an impact on store workload and sales
Consistently executes the visual display element as shown in the VPG (i.e. styling details with bust forms, Henry hangers, leg forms, etc.)
Provides a consistent customer experience through execution of the VPG and Brand Standards

 

HUMAN RESOURCE SUPERVISION:

 
Provides follow-up and feedback to Logistics Associates on performance of tasks
Elevates personnel performance issues to Logistics Manager immediately
Provides motivation and recognition of the Logistics team
Assesses training opportunities from observations and company-defined best practices and makes recommendations to the Logistics Manager to execute action plans
Demonstrates and acts in accordance with Gap Inc. Purpose, Values and Behaviors

 

OPERATIONS:
Opens and closes the store in accordance with company standards
Monitors Daily Payroll Planner when opening store, and adjusts schedule accordingly
Practices and ensures all company policies and procedures are followed
Utilizes recovery statements to minimize external loss
Communicates successes, opportunities and solutions to the Logistics Manager to drive business results
Executes all activities related to Risk Management & Safety
Ensure store meets Store Compliance Audit requirements
Ensure store is compliant with daily cleaning cards

 

MINIMUM REQUIREMENTS:
Demonstrated strong time management and organizational skills
Demonstrated passion for customer service
Strong visual merchandising skills
Excellent eye for detail
Ability to understand and interpret HQ visual merchandising tools and direction
Ability to offer solutions to store specific visual and merchandising challenges using brand standards and HQ direction as a guideline
Ability to identify potential Visual Merchandising opportunities and provide creative solutions.
Excellent ability to create teams and partnership
Demonstrated ability to prioritize and handle multiple tasks and work with a sense of urgency
Demonstrated excellent verbal and written communication skills
Demonstrated ability to prioritize and handle multiple tasks
Excellent delegation and follow-up skills
Ability to develop and train others
Demonstrated conflict management and resolution skills
Demonstrated computer proficiency
Demonstrated business comprehension

 

EDUCATION:
High School diploma or equivalent desired

EOE