Pharmacy Team Manager

Job Purpose:
Maintains customer satisfaction by providing problem-solving resources; managing staff; and overseeing computer maintenance and networking

Duties:
* Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.

* Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.

* Determines customer service requirements by maintaining contact with customers; benchmarking best practices; analyzing information.

* Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

* Maximizes customer operational performance by providing resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Accomplishes information systems and organization mission by maintaining an updated computer network.

Skills/Qualifications:
Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards, Emphasizing Excellence, Supply Management, Organization, Integrity, Reporting Skills, Attention to Detail, Dependability, Creating a Safe, Effective Environment, Quality Focus, Supply Management, Analyzing Information, Informing Others