Retail Manager/Business Office

Description Are you a team player who focuses on customer service and has an eye for detail? Does the combination of managing processes and developing people appeal to you? If so, you might want to learn more about our Business Office opportunities!

Business Office Manager's (BOM's) are responsible for the management and operation of the store?s business office, which typically consists of a staff of 15-20 associates. The business office team is responsible for the following critical areas: processing paperwork, warranties, DMV and Title Management, cash office administration and delivering exceptional customer service. Business Office Managers interact daily with sales, purchasing and operations teams. The BOM is responsible for recruiting, hiring, training and continuing development of all BOAs and handles all performance issues. Provides support to the team and ensures that processes and procedures are followed.

Qualifications: Minimum 2 years retail management experience, managing people in a fast paced, service oriented environment . Proven ability to lead, train and develop associates by practicing a hands-on management style. Must be very detail oriented and process oriented. Ability to work well under stress and handle difficult situations with customers and associates. Excellent customer service skills. Willingness to work retail hours and demonstrate flexibility. Ability to relocate often necessary for advancement opportunities.

This position may require other duties as assigned. For store positions, the responsibilities may vary by store.