Store Manager - Copy & Print Shop - Boston, MA

Do you want to be a pioneer in a new, groundbreaking retail concept at Staples? General Managers are needed to lead the way as we build a new service business in a unique copy center initiative that depends on solid relationship-building with customers. GM?s will be responsible for managing and maintaining the entire operation of one of Staples? first Stand Alone Copy & Print Centers in the country.

 

This position is critical in adapting test findings for a nationwide launch of the program (number of stores TBD).  Responsibilities will include (but not limited to): Partnering with the home office and field teams in designing and building an operations model, scalable to a nationwide launch. This includes the labor model, recruitment, training, loss prevention, managing construction elements, cost management, vendor management, and supply needs to ensure successful implementation of the project plan. This position offers the chance to be a part of a fast paced, exciting start-up-like environment. 

 

Customer Service:

 
Demonstrate and reinforce behaviors that make every consulting and shopping experience ?Easy? for our current and prospective customers.

 

Sales: 

 
Drive execution of programs to achieve and exceed budgeted sales, profit, service, and people development goals.

 

Human Resources:
Leverage diversity and actively develop and maintain a team approach in day-to-day management of store associates.

 

Operations:  
Effectively coordinate and manage all store activities including customer acquisition and follow-through, production management, inventory management, facility maintenance, front end and money room.
Accountable for managing the store?s P & L through managing monthly expense budget and store level earnings and sales goals.