Account Director

If you are a smart, creative top performer, we want you!  Return Path is a growing, thriving company full of smart, motivated people.  Our 90+ employees are a tightly-knit, super-focused and incredibly dedicated team.  We work hard, and we?re passionate about making email work better for both businesses and consumers.

 

Our products include data, lists, technology, and strategic services, and they are all aimed at helping top tier marketers improve their ROI from email.  In short, we help the best brands get even better at email - and make sure they're not washed away with the flood of spam that inundate consumers these days.

 

 

Summary:

This position serves as the ongoing relationship owner for all strategic and high value clients and ensures that they maximize the potential of their email programs.  This position has close interaction with Sales, Operations, Strategic Services and Product Development.

 

 

Responsibilities:Ensure a smooth transition (post sales) and implementation of client requirements by conducting introductory meetings, to communicate service requirements, sets expectations and develops a working relationship.Act as primary relation manager for client interface (strategic-level clients): monitor performance, analyze issues, provide recommendations for issue resolution and educate the client on deliverability challenges.Coordinate delivery of services within Return Path (DAS, LQS) and its various partners.Manage any inbound requests for service, troubleshooting and strategic-level support from clients.Work closely with Account Consultant partners to facilitate problem resolution Conduct periodic account assessments (baseline, scorecard)Conduct regular reviews of the state of the email marketing industry, trends and the implications for clients? email programs and strategies.Assemble compelling offers of Return Path solutions for clients based on client needs, budgetary requirements and ongoing business development.Share best-practices and case studies with the rest of the account management team to share insights garnered from certain client situations.Provide feedback to product management team on customer needs, operational improvements and overall industry trends.Attend industry events to represent Return Path, develop reputation in the email marketing industry.

 

 

Requirements:4 years of sales and/or account management experience in direct marketing or online marketing, with a track record of success.Highly skilled in customer needs assessment, e-commerce/e-marketing solutions, program/product development, technical sales, project account managementStrong selling skills ? listening, questioning, persuading.Excellent communication, interpersonal, writing and creative problem solving skills. Strong organizational skills.Strong analytical and strategic thinking problem solving skills centered on compiling technical and business related information that can be utilized to provide insight, analysis and resolutions for client email delivery problems.Familiarity with e-marketing fundamentals and industry issues.Ability to work with minimal support staff.Excellent computer skills.Bachelor?s Degree or equivalent combination of education and experience

 

 

TO APPLY: Please send your resume to jobs@returnpath.net with ?[Your Name], ?MonAD? in the subject line.

 

 

About Return Path, Inc.:

Founded in 1999, Return Path is an email performance solutions company dedicated to improving the content, reach, delivery, and overall effectiveness and ROI of permission-based email programs.  Return Path serves over 2,000 marketers and publishers, helping them optimize their email programs by building and monetizing their email databases; building and retaining their customer base; ensuring their emails get properly delivered into their customers' inboxes; providing email-based market research services; and providing email strategy guidance.  Through its related consumer services, Postmaster Direct and Email Change of Address, Return Path has active email relationships with 37 million confirmed opt-in consumers, a database that grows by 20,000/day.  For more information, please visit http://www.returnpath.biz/.

 

 

What it's Like to Work Here:

It's great!  From the CEO and senior management team to the newest entry-level employee, we are a company that cares a lot about fostering a great work environment and a fun, energetic, success-oriented culture.  We have a strong philosophical believe that our people are our most important assets.  And we don't just pay lip service to that phrase -- we incorporate it into our policies, and we live it every day.  Yes, that philosophy means we have generous "traditional" benefits, but it also means we take a lot of time to focus on high quality management and leadership, and time to make sure everyone in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of learning and career growth.  We have great employee retention over the years because people love coming to work here and really feel like they're part of something special.