Account Representative- Southborough

Iron Mountain Incorporated (NYSE:IRM) helps organizations around the world reduce the costs and risks associated with information protection and storage. The Company offers comprehensive records management and data protection solutions, along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 90,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim.

Iron Mountain Digital is the world's largest provider of data backup/recovery and archiving software as a service. Our comprehensive data protection and e-records management solutions help thousands of corporations and tens of thousands of small and mid-sized companies:Mitigate risk related to electronic records and information. Automatically and reliably back up and recover server and PC data. Meet regulatory compliance requirements. Respond to litigation in real time. Contain storage costs.

Job Summary:

The Account Representative will be responsible for contacting and soliciting the renewal of clients in all North America for several different product lines.  Additional responsibilities include working with the regional sales teams to bring added value as a customer advocate and resource, maintaining client records and conducting various operational and customer-facing projects to improve the relationship and overall experience of the customer.

 

Responsibilities:

This individual will contact clients 90 days in advance of contract renewal to:

?  Re-sell, cross-sell, and up-sell service and products

?  Qualify billing information such as contact name, address, service levels, purchase orders, and intent to renew

?  If changes are required, make the necessary adjustments in Access by reporting the changes to Accounting for the generation and sending the actual invoices to client

The Account Representative will also perform various Client facing projects such as:

?  Work with our clients to update their pricing to current offerings

?  Resolving customer satisfaction issues

?  Coordinate technical and billing issues with the appropriate internal departments in order to bring the most efficient resolution to customers

The Account Representative will also:

?  Maintain all pertinent customer information via the computer.  This includes documentation of calls, meetings, notes, key contacts, pricing agreements, proposals and historical buying information

?  Work with other functions to ensure all changes are communicated timely and are completed within contractual guidelines

?  Perform account reconciliations and account summaries upon request

?  Prepare reporting on qualification tracking for all territories to management on a weekly basis ? provide visibility on high profile accounts

Required Skills:

?  3-5 Years of experience in developing and maintaining long-term, and strategic, customer relationships and fulfilling expectations

?  Strong presentation and negotiation skills

?  Successful track record of working independently

?  Strong comprehension and selling technical services/software

?  Excellent written and verbal communication skills

?  Excellent Phone skills

 

Education: Bachelor's degree & understanding of general billing practices and client services required

How to Apply:  Please forward your cover letter (including compensation requirements) and resume referencing ?AR Southboro? in the subject line to: salescareers@ironmountain.com

 

Due to the overwhelming number of responses we receive, we will only contact those candidates whose experience closely matches our position requirements.

No phone calls please.

 

For more information about our business solutions, please visit our website at www.ironmountain.com