Consultant-Sales Ops-Indirect

Description:
Duties:
. Participate in multiple core team calls, cross-functional program development and launch teams, representing Indirect National Retailers in order to accomplish business objectives
. Manage Commission Web Tool order flow and maintenance
. Manage and maintain Indirect Mystery Shop Program for Indirect National Retailers
. Manage and maintain concession programs for Indirect National Retailers
. Manage Area sales and customer service support initiatives and programs as assigned (locations databases, on-line information reference tools, sales contests, sales support functions, sales follow-up program, etc.)
. Maintain Area communication process to ensure successful implementation of objectives
- Support New National Retailer Launches
. Support training requirements as it relates to National Distribution
- Support/Maintain Indirect National Retailer Operational Processes and Procedures at the Area and HQ level
. Responsible for merchandising implementation and understanding planogram variants among different retailers
. Support Compliance and Audit personnel with all operational initiatives
. Track Indirect National Retailer location openings and closings and related lifecycle maintenance
. Work with Region Consultants and cross-functional contacts to ensure compliance with established procedures in the channel (inventory, systems, reporting)
. Act as Area liaison to Region indirect distribution contacts
. Work with Region/Area/HQ to create special programs, contests and incentive programs to drive sales within contractual retailer guidelines
. Recommend, document, implement, and manage integration, standardization, and process improvement initiatives

Qualifications:
Qualifications:
. Bachelor's degree in business or related work experience
. Minimum 2 years wireless industry experience

. Two years of successful front line customer service or sales experience in a retail environment preferred
. Working knowledge of communication store and/or indirect agent operations preferred.

. Fluent knowledge of Microsoft Office (Word, Excel, Powerpoint, Access) applications and ability to prepare reports, presentations, and summary documents. Knowledge of Verizon Wireless point-of-sale, billing, and inventory systems preferred.
. Strong Project Management background preferred; project management with cross-functional teams
. Strong presentation and interpersonal skills; superior written and oral communication skills
. Experience managing launches of products/services/programs to support sales and operations.
. Proven leadership ability; Strategic planning skills
. Ability to conduct effective on-site visits to assigned stores for training and evaluation of compliance with established standards.
. Ability to manage multiple projects and intiatives simultaneously in a fast paced, dynamic environment. Highly developed organizational skills.
. Ability to motivate/manage diverse work groups to maximize performance.
. Ability to handle unusual situations effectively and respond positively to new ideas
. Ability to work under pressure and meet deadlines with frequent interruptions and redefined priorities
. Ability to effectively solve complex problems
. Ability to work flexible hours. Some travel required.

Salary/Benefits: Salary commensurate with experience
It takes dedicated, hard-working people like you to provide the largest, most advanced, nationwide wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.

We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.

Job Location: SOUTHFIELD, MI

Job Number: 170540

Company URL: http://careers.verizonwireless.com

Company Profile:
With 53 million customers, Verizon Wireless is known for its reliable network and award-winning customer service. We continue to invest in our network to maintain our status as an industry leader and to remain on the cutting edge of wireless technology. We're also strongly committed to investing in our employees - who we consider to be our most valuable asset.

As part of our team, you'll join a group of over 56,000 professionals dedicated to providing the best overall wireless experience. The wide variety of roles we offer includes opportunities in sales, customer service, network engineering, marketing, accounting and any number of supporting professions that are necessary to a large organization such as ours.

At Verizon Wireless, we devote considerable resources to sustaining our employees' ambitions, growth and determination. Our mandate is to provide you with the opportunities to own your career and reach your greatest goals as part of our organization. You'll receive a total rewards package that reflects our industry stature, and you'll discover an array of training, tools and support to assist you in creating the career you've always wanted.

We're proud of the accolades we've earned, which include recognition as one of Working Mother's 100 Best Companies for four years, one of ComputerWorld's 100 Best Companies for two years, and one of Training magazine's Top 100 Training Organizations for four years. Committed to creating a workforce that represents our customers, Verizon Wireless believes deeply in workforce diversity, in both policy and practice. We invite you to consider joining us.

To learn more, visit us at: www.verizonwireless.com/careers