Relationship Account Manager

Requirements:

- Contact primary customers from each account on a regular basis to probe new data and access needs to increase revenue potential. This includes customer relationship management, system monitorization, technical problem solving, introduction of new products/ services/data, user maintenance and managing a training plan Manage the ID and Password process and release to new users in a timely manner so that they can quickly assess the system to perform their searches.  The goal is to increase the number of Users from each agency in order to increase the flat rate.

- Research each subscriber (via Internet, key contacts, random calling) in order to understand what the subscriber does along with identifying current priorities to increase customer service needs and revenue. Update account information via Siebel system.

- Monitor subscriber budgets, issues, and legislation by Internet access via Web sites, news articles, etc. and most importantly, by personal interaction with our customers.

- Coordinate with training staff to coordinate sessions for all assigned accounts as well as conducting ChoicePoint as needed.

- Educate accounts on ChoicePoint on-line products, BIS due diligence/background investigation products, BK Watch service, and batch capabilities.

- Provide ongoing technical assistance to new users.  Requires the ability to walkthrough the system log-on process over the telephone and trouble shoot as necessary.  Requires specific subscriber/menu knowledge, software vs. Internet access, subscriber hardware, types of searching being run, etc. Attend regional/ national assigned account meetings and participate in speaking engagements.

- Attend tradeshows and conduct competitive analysis as necessary.

 

Requirements:

Education:
Bachelor's Degree or the equivalent experience

Experience & Training:
1-2 years relevant business experience
Strong Customer Service Skills 
Prior Sales Experience 
Ability to work both independently and as a member of the sales team.

Specific Skills:
Strong sales skills, Customer focused, MS Office, Computer Literacy,  and relevant Product Knowledge Excellent verbal & written skills, Self starter, and Focused & Driven. Ability to work both independently and as a member of the sales team. Proven sales management history.