Sales Account Administrator

Mad Catz, Inc. is a leading, worldwide manufacturer, distributor and marketer of innovative accessories for Sony?s PlayStation, PlayStation 2 and PSP; Microsoft?s Xbox and Xbox 360; Nintendo?s GameCube, DS and Game Boy Advance SP; and Apple?s iPod. We are looking for energetic, outgoing professionals who value teamwork, creativity and a casual yet fast-paced work environment.

The Sales Account Administrator is responsible for proper processing of all order entry and returns within the Sales department. This position actively facilitates order processing, customer service, purchases and account reconciliation. The Sales Account Administrator assists in the management of physical stock for expedient order fulfillment and inventory control. This position monitors customer orders throughout the fulfillment process (order entry through receipt) and provides order status information as appropriate. This position coordinates returns and corrects order needs through completion. The Sales Account Administrator provides exemplary customer service to external customers as well as internal groups involved in the order process. This position also manages internal product samples, ships orders, and receives materials as necessary.


Responsibilities
? Efficiently manage order processing tasks including receiving, fulfillment, processing, and tracking of purchase orders
? Process incoming Sales orders; including review of order documentation, addition of proper SKUs to orders, and data entry of order processing system
? Prepare necessary order reports internally and externally
? Navigate order processing and invoicing system to verify order status.
? Process requests effectively and accurately, with total customer satisfaction.
? Develop rapport with external & internal customers and proactively address inquiries such as confirming orders, invoice status, and shipment status.
? Participate in trade shows, as requested
? Interface with other departments to ensure optimum customer service
? Process and issue return authorizations
? Support general employees with purchasing needs.
? Maintain sample inventory and order appropriately for internal needs.
? Assist Accounting with reconciling invoice discrepancies.
? Document procedures for cross training and overall coverage, and recommend and implement efficient processes and methods as deemed appropriate.
? Miscellaneous special projects/tasks, as necessary

Requirements
? High School education or the equivalent, some college preferred.
? Previous experience in order entry with detailed understanding of the sales function ideal
? Experience in managing and dealing with customer relationships
? Excellent computer and data entry skills; Proficient in all Microsoft Office applications, including Excel, Word, Outlook, and Access
? Knowledge of accounting concepts and order processing systems; familiarity with Great Plains preferred
? Database management experience with strong reporting, analytic, and problem solving skills
? Strong organizational skills and attention to detail
? Ability to manage several tasks and maintains data entry accuracy.
? Professional demeanor with excellent customer service skills, specifically over the phone, as well as strong verbal and written communication skills
? Self starter and team player who can handle multiple tasks on a daily basis; flexible and adaptable

Mad Catz offers competitive salaries and excellent benefits. If you possess the professional talent, meet the above mentioned qualifications, and you think you?ve got what it takes, send your resume to jobs@madcatz.com

Please include the job title in the email subject field. Local candidates preferred.

PLAY HARDER... PLAY TOGETHER... PLAY BETTER!