Sales Department Head

At Life Time Fitness (NYSE:LTM), our goal is simple: To provide both our Members and our Team Members with the resources to achieve a more balanced, fulfilling and engaged life, physically and professionally.

Today, we are one of the nation's fastest-growing health and fitness companies. Our fitness centers, services and products are among the most innovative, effective and trusted in the country. With clubs nationwide, nutritional products, a national health and fitness magazine, a world-class triathlon and much more, we are your answer to a healthy way of life and work.




Position Summary

 

Maintains the Sales Department business plan and marketing strategies to drive membership sales and ancillary revenue.  Responsible for the overall direction, coordination and supervision of the Membership Advisors to produce the desired results.  Provides leadership for the department in the fulfillment of Life Time Fitness' mission statement.


Examples of Work Performed

1. Works directly with Membership Advisors to monitor sales and develop sales and promotion techniques to ensure the club meets financial goals
2. Provides customer service to club members by assisting with accounts, memberships, and answering questions
3. Resolves customer problems and issues
4. Serves as a liaison to the Personal Trainer Department to ensure that members are satisfied with the programs
5. Utilizes the cleaning checklist to ensure club cleanliness at all times
6. Increases knowledge of Lifetime's products, services, polices and procedures on an ongoing basis
7. Provides budget information to General Manager
8. Completes employee paperwork, payroll, and staff scheduling in a timely manner 
9. Trains, develops, and assesses team members to ensure continuous growth through orientations, direction, and feedback
10. Recruits, interviews, and trains new team members
11. Makes hiring recommendations subject to the approval of the General Manager
12. Provides effective performance evaluations and employee recognition programs / awards
13. Coaches and counsels employees as needed
14. Makes recommendations on promotions and terminations of employees; takes appropriate disciplinary action subject to the review and approval of the General Manager
15. Supervises assigned staff



Minimum Qualifications

 

Education: 
High School diploma or GED
College coursework or undergraduate degree preferred

 

Experience: 
One year of sales experience
One year of supervisory experience

 

Licenses / Certifications / Registration:
None


Knowledge, Skills, Abilities and Other Characteristics

1. Ability to promote, sell and close sales contracts
2. Ability to deal with pressure in meeting sales quota
3. Ability to effectively build teams
4. Ability to multi-task and learn quickly
5. Excellent customer services skills
6. Ability to make decisions easily and quickly
7. Ability to work a variety of work schedules
8. Ability to foster a team environment
9. Ability to operate a personal computer
10. Proficient in Microsoft Excel and Word


Physical / Mental Requirements and Working Conditions

Work is performed primarily in an office setting.  This position is required to regularly:

1. Stand, walk, and sit
2. Use hands to finger, handle or feel
3. Climb, balance, stoop, kneel, crouch or crawl
4. Reach with hands and arms
5. Talk and hear
6. Lift up to 10 pounds
7. Visually observe objects up close and at a distance
8. Read, write, type, and comprehend text
9. Effectively communicate and interact with others
10. Use reasoning and solve problems through deduction