Sr. Solutions Telecommunication Account Manager

Overview : Provide pre and post-sales customer support for one major, existing, Dallas Tier 1 carrier account.

 

Responsibilities:

? Oversee and manage all resources, for all projects (pre sales) into customer account. This includes installed base of products, ?in-progress? installations and new sales opportunities.

? Pursue, present and manage all resources for new revenue opportunities into the account.

? Manage the entire sales process from initial opportunity identification through purchase order and contract signatures.

? Manage all aspects (internal resources) of product enhancements for future and current installed base. This includes Account resources, Product Management resources, Engineering resources and Sales Operations team members.

? Interface and build relationships externally with all organizations within the Tier 1 company, and internally from lowest management employees up through Tier 1 Executives.

? Identify customer influencers and key decision makers.

? Understand, manage and influence the complex customer approval process within the client organizations and new sales.

? Administer and manage existing Enterprise agreement for the Tier 1 account.

? Negotiate new order agreements for product solutions or product enhancements.

? Manage the internal/customer enhancement process to closure.

? Manage the internal roadmap process. Manage the delivery of the roadmap coordination efforts between company and Tier 1 carrier.

? Track manpower plans and actuals against SOWs and project plans.

? Produce client requirement specifications with the assistance of Technical Sales Support.

? Document client requirements and negotiate product releases with Product Engineering and Application Engineering departments.

? Negotiate product customization (when required) with Application Engineering department.

? Plan, negotiate, track and monitor systems and integration testing.

? Plan and negotiate with the Product Support team Statement of Work (SOW), project deliveries, and "user" documentation.

? Track and monitor SOW commitments and "user" documentation project quality and deliveries.

? Plan and schedule client "user" education and product training.

? Interface with client on Problem Reports (PR) and Change Control Board (CCB) for PR fixes.

? Plan, schedule, monitor and approve "patch" production and releases.

 

Experience:

? 3 - 5 years telecommunications software applications experience

? Previous Account Manager experience in the telecom industry, preferably data related

? Familiar with telecom service providers and equipment vendors

? Superior/excellent communication skills, written and verbal

? Must be willing and able to travel

 

Education:  Bachelors degree in Computer Science, Electrical Engineering, or equivalent

 

 About Hudson IT & Telecommunications

Hudson IT&T serves as a trusted resource for clients seeking high-quality technology professionals and IT solutions. We seek consultants and direct candidates with diverse skills - from web design to systems implementation, from R&D to network planning, from program management to performance integration.



We attract the best and the brightest talent in the industry, matching your skills and personality to our clients' specific requirements. Our consultant care and benefits program includes 401(k), stock purchase, medical benefits and more. We also offer a referral bonus of $500 for each referral placed on assignment for at least three months. More information is at