Account Representative-Teleservices

Newgen Results Corporation, a wholly owned subsidiary of TeleTech Holdings Inc., and founded in 1982, provides dealerships with a complete suite of CRM tools. Our proprietary CRM technology houses vehicle data for 70 million consumers, sends out over 40 million letters, and places 40 million telephone calls annually.

 

Account Representative-Teleservices

 

Represents Newgen Results by providing excellent customer service by servicing and selling the Newgen Product line via phone with existing customer base to ensure customer retention and loyalty.  This is a work from home opportunity if you live outside of San Diego .

 

Essential Duties & ResponsibilitiesConsistently meet or exceed sales goals by selling Newgen Solutions to Clients in assigned market area.  Provides proactive consultative services to assigned customer base to ensure loyalty and retention.  Reviews product results and recommends needed enhancements to maximize programs.  Identifies need for additional products and services and communicates as appropriate. Recommends and develops direct mail promotions that address dealership concerns on a timely basis.  Manages territory activity to optimize support of assigned key customers.  Works with Account Executive in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.  Grows and maintains relationships with local OEM field representatives within the given territory.  Actively participates in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.  Solves existing issues and determine solutions to prevent further concerns. Consistently meet or exceed sales goals by selling Newgen Solutions to Prospective dealer in assigned market area.Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.Performs other related duties as needed to support corporate objectives.  Acts in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.Responds to regional and corporate requests for information and follow up to support communication.

 

Job SpecificationsBA/BS or equivalent experienceMinimum of two years in a sales position Demonstrated relationship building, customer support and client facing sales skillsProven sales goal attainment in previous sales position Strong analytical and customer service skills a must Effectively communicate with all levels of clients and associates. Intermediate level computer competency

 

Work at home requirementsHardwired to a Cable of DSL connection only.Telephone land line (Long Distance charges covered by the company)Quiet work environment

 

When applying for this position, please include your salary requirements. Thank you!

Newgen offers a very competitive compensation package and comprehensive benefits program including medical, dental, vision, 401K, and tuition reimbursement.


Newgen Results Corporation is an equal opportunity employer.


To learn more about Newgen, please visit us at www.newgen.com.