Member Service Coordinator

Inside Sales/Telesales

 

Associated Industries of Massachusetts (A.I.M.) seeks a service-oriented telesales professional for a full-time position as Member Service Coordinator. The Member Service Coordinator is responsible for calling high-level executives at member companies to secure annual membership renewals, and to provide them information about A.I.M. activities. The position also provides customer service and membership information in response to incoming calls.

 

Founded in 1915 and currently representing the interests of more than 7,600 member companies, A.I.M. is the largest and most respected business association in Massachusetts.

 

Our ideal candidate will:

 

?  Have a great attitude and a strong sales/hunter ability

?  Have demonstrated skills in telesales, preferably in an association or professional services firm

?  Understand key concepts of selling based on value, service and relationships

?  Know that you sometimes have to call many times to speak to the ?right? person

?  Have strong organizational skills and attention to detail

?  Possess very strong communication and listening skills

?  Be comfortable approaching and dealing with people at all levels of an organization, including top management

?  Demonstrate the use of sound judgment, along with a strong work ethic and a drive to accomplish results

?  Have experience using a customer relationship database to document and manage all customer activities - iMIS experience is a plus

 



The position is based at A.I.M.?s home office in Boston?s Back Bay and offers a competitive compensation and benefits package. We may consider arrangements under which the right candidate might work part of the time offsite or from home.

 

A.I.M. is an organization that values its employees and provides a very professional working environment. There is a high level of trust and mutual respect between management and employees. We are widely known and respected for our business advocacy activities as well as for excellent human resource and management services.

 

References are required.  Visit www.aimnet.org for more information about Associated Industries of Massachusetts.