Supervisor-Telesales (Inbound Sales)

Description:
Performance Management: Meet and exceed defined sales and retention objectives through ongoing training, coaching, and monitoring of individual and team performance. Assess individual and team performance, and initiate developmental plans to narrow competency gaps.

Reporting: Responsible for timely monitoring of daily/weekly/monthly reporting of sales results/activity to ensure sales, retention, and compliance objectives are met.

Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer inquiries and concerns in a prompt and empathetic manner.

Staffing / Employee Relations: Analyze staffing needs of team. Provide hiring, promotion, and disciplinary action recommendations.

Market & Industry Knowledge: Maintain knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with team. Analyze and provide recommendations to Marketing, Training, and Customer Service for process and/or system enhancements.

Qualifications:
2-4 years experience in a sales environment required.
1-3 years management experience preferred.
Familiarity with telesales / call center environment desired.
High school diploma required. Bachelor's degree preferred.
PC proficiency in Microsoft Office required.
Proven success in customer resolution/satisfaction is required.
Proven leadership ability and knowledge of wireless industry desired.
Previous experience in developing and coaching a high performance team desired.
Strong written, verbal, interpersonal, and communication skills.
Self-motivated and highly organized individual.
Ability to work well independently and in a team environment.

Salary/Benefits: Salary commensurate with experience
It takes dedicated, hard-working people like you to provide the largest, most advanced, nationwide wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.

We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.

Job Location: Folsom, CA

Job Number: 170745

Company URL: http://careers.verizonwireless.com

Company Profile:
With 53 million customers, Verizon Wireless is known for its reliable network and award-winning customer service. We continue to invest in our network to maintain our status as an industry leader and to remain on the cutting edge of wireless technology. We're also strongly committed to investing in our employees - who we consider to be our most valuable asset.

As part of our team, you'll join a group of over 56,000 professionals dedicated to providing the best overall wireless experience. The wide variety of roles we offer includes opportunities in sales, customer service, network engineering, marketing, accounting and any number of supporting professions that are necessary to a large organization such as ours.

At Verizon Wireless, we devote considerable resources to sustaining our employees' ambitions, growth and determination. Our mandate is to provide you with the opportunities to own your career and reach your greatest goals as part of our organization. You'll receive a total rewards package that reflects our industry stature, and you'll discover an array of training, tools and support to assist you in creating the career you've always wanted.

We're proud of the accolades we've earned, which include recognition as one of Working Mother's 100 Best Companies for four years, one of ComputerWorld's 100 Best Companies for two years, and one of Training magazine's Top 100 Training Organizations for four years. Committed to creating a workforce that represents our customers, Verizon Wireless believes deeply in workforce diversity, in both policy and practice. We invite you to consider joining us.

To learn more, visit us at: www.verizonwireless.com/careers