CASH MANAGEMENT OFFICER

Job Description: General Function: Responsible for new business development of cash management services within assigned relationship groups or territories. General responsibilities include:


Generate revenue from sales of cash management services


Coordinate work flow and product training of assigned relationship management (RM) groups


Problem resolution of client issues


Product implementation

Essential Duties & Responsibilities
I. Sales of Cash Management products and services (50%)
A. Devise and execute plan to achieve sales goals
B. Assist RMs in meeting business service charge and deposit goals
C. Demonstrate proficiency in sales of all strategic TM products
D. Demonstrate ability to identify targeted company needs and the ability to offer customized client solutions
E. Devise and implement calling strategy to meet call quota and sales goals
F. Develop cross-sell opportunities within existing RM client portfolio
G. Demonstrate ability to package products after developing relationships with clients
II. Relationship Group Assignment (20%)
A. Maintain lines of communications with RMs individually and as a group
B. Review sales goals with RMs and ensure RMs are advised of calling strategies
C. Educate and advise RMs of new TM product development initiatives
D. Assess knowledge level of individual RMs and bring each up to a minimum standard
E. Assist in proposal generation and other communications to customers
F. Partner with RMs to provide recommendations on sales opportunities to include sales to new prospects and cross-sell opportunities to existing clients
G. Utilize Treasury Management Reviews as tool to generate cross-sells
H. Become familiar with nuances of assigned RM business specialty group(s)
III. Customer Service (10%)
A. Take ownership and deliver timely resolution of customer issues
B. Develop knowledge of internal resources for accurate response to customer issues
C. Communicate recurring or serious product issues to management
D. Recommend viable solutions to improve customer service
IV. Product Implementation (20%)
A. Ensure proper account documentation and all requisite agreement execution
B. Verify accurate pricing
C. Track implementation progress
D. Understand and communicate implementation time-line to align with customer expectations
E. Exhibit proficiency in training clients on various cash management products (53 Direct, Positive Pay, ACH, TransAct, CD ROM checks, etc.)