Client Relations Manager

SUMMARY: 

 

Work with clients during all stages of initial contract, fulfillment and renewal of contract.  Partner with nursing to establish contract provisions and guidelines.  Act as liaison between client, clinical service, sales, recruiting, finance and corporate services.  Active role in addition of new business and cumulative growth with new and existing clients,

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

 Act as primary contact between client facility representatives such as Hospital Management, Nurse Managers and HR Directors and FASTAFF.Effectively research, acquire and support client?s accounts and notify Contract Relations prior to contract expiration to begin renewal process as needed.Develop and maintain rapport with assigned accounts and act as back up for other Manager Client Relations and Regional Director Client Relations.Validate current client openings and placement status in addition to ensuring updated communication to recruiting department Development of market strategy as part of Sales team towards new business, growth to existing business, and reactivation of former clients Work with recruiting department to facilitate the placement of highly qualified professional nurses to our clients.Maintain FASTAFF integrity with a professional attitude toward client facilities Attain client respect and trust by meeting contracted deadlines with the most qualified nursing staff available. Assist in communicating the status of the order(s)Establish and maintain professional relationship with both the client contact and the assigned nurse to ensure consistency and quality in the placementObtain, and document pertinent information related to contracts/hospitals to be communicated to nurses (facility, area, recreation, housing, duties etc. related to assignments).Entry of all communication into Peoplesoft, including client specific information.Work with internal legal counsel on all legal correspondence and signature authorization for contracts.Special projects as assignedAnd all other duties as assigned.

 

 

EDUCATION and/or EXPERIENCE:

 Sales or recruiting experience 25% travel required.

  Minimum of two years selling or recruiting staffing services. Prior travel nursing and management of experience helpful.Must have a burning desire to learn to sell travel nursing services to hospitals.Excellent interpersonal communication skills with all organizational personnel levels.Strong written and verbal communication skills.  Confident arranging and running conference callsGood reasoning and judgment skillsMust possess outstanding follow-though and problem solving skills.Microsoft office computer skills required.  Experience with PeopleSoft HRMS a plus.Ability to maintain a professional demeanor during high stress and tight deadlines.

?  Must be able to follow instructions and work with little supervision.  Good organizational skills and time management skills are necessary.

?  Requires the proven ability to maintain confidentiality and work as a ?team player?.