Client Services Manager Media

Client Services Manager, Media


Ask.com is a diverse environment focused on innovation, collaboration and passion. We reward our employees competitively, take time to recognize high-achievers, and encourage and support career growth and educational opportunities. Ask.coms employees have the opportunity to make a large impact and be very visible across the organization.


Ask.com seeks to hire the best and the brightest. Positions at all levels are available at various locations including California, New Jersey, New York, China, England, Ireland, Italy and Spain.


Summary Description:



Maintain, develop and grow existing client relationships within a specific vertical category and/or geographic territory

Manage all day-to-day operations associated with existing campaigns, including:

Build solid customer relationships and act as point person for customer questions and concerns

Oversee all campaign delivery and optimization efforts

Fulfill campaign/client reporting requests

Reconcile billing/invoicing inquiries

Contribute to IACAS development within the industry by externally advocating a thorough understanding of the online advertising industry, our clients objectives and strategies, and IACAS market position and opportunities




Requirements:

Job Requirements & Responsibilities:



Ensure vertical category / territory revenue backlog is preserved and/or increased month to month, quarter to quarter, etc.

Manage campaigns by successfully and proactively:

Working with Ad Operations to facilitate campaign implementation

Ensure Ad Operations can take the lead with the appropriate client traffic contact to request and receive creative materials in a timely, accurate manner; assist when necessary.

Optimizing active campaigns for delivery and performance

Processing client campaign reporting and various requests

Identifying and resolving delivery and reporting discrepancies in a timely and efficient manner

Ensuring invoice / billing discrepancies are resolved in a timely manner

Working closely with Inventory Management, Site Relations and Product teams to identify growth opportunities for existing campaigns

Work with Sales teams to present opportunities either directly to the clients, or in tandem with Sales

Working directly with clients to negotiate contract renewals

Communicate with sales team via scheduled meetings, e-mail, etc. regarding account status, issues and opportunities

Maintain and, where possible, impact the flow and integrity of internal processes

Promote and develop productive relationships within IACAS


As the 7th largest global web property (ComScore Media Metrix, October 2005), Ask.com, Inc. delivers world-class information retrieval products through a diverse portfolio of Web sites, portals and downloadable applications. Ask.com search and search-based portal brands include: Ask.com (Ask.com, Ask.co.uk and es.Ask.com), the Ask.com Japan joint venture (Ask.jp), Ask.com Kids (AJKids.com), Bloglines (bloglines.com), Excite (excite.com), iWon (iwon.com), My Way (myway.com) and Fun Web Products (funwebproducts.com). Additionally, Ask.com owns differentiated search technology, as well as natural language processing, portal and ad-serving technologies. Ask.com generates revenue from advertisers seeking to reach the company's broad-based online audience. Founded in 1996, Ask.com became a wholly-owned business of IAC/InterActiveCorp (NASDAQ: IACI) in July, 2005. Its headquarters are located in Oakland, California, with offices throughout the United States, as well as in Europe and Asia.






To apply online, please use the following link: