Consignment Manager-Auction

Job Description:
Job Summary:

Reporting to the General Manager or designated manager, manage dealer consignment activities including dealer contacts for consignment and sale attendance, dealer relationships, and arbitrations and sales office. Provide quality service to dealers in accordance with corporate guidelines to ensure achievement of maximum dollar sales volume in the most profitable way possible. Work with the Marketing Manager to identify customers that salespeople need to call on or reinforce the services of the auction. Maintain and increase dealer consignment business by assisting with inventory control and developing promotional and advertising efforts to gain new business. Maintain dealer relationships by addressing dealer problems and concerns. Perform all duties assigned by the General Manager or designated manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times by persons under their jurisdiction.

Responsibilities and Duties:

1. Provide prompt and courteous service: both on the phone and in person.
A. Demonstrate friendliness and proper phone etiquette with every customer.
B. Maintain a professional appearance consistent with the Handbook.

2. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.

3. Make sure all Department employees are thoroughly familiar with procedures for handling all aspects of customer service.

4. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences.

5. Coordinate and direct sales efforts with salespeople and telemarketing staff, working with the Operations Manager and General Manager to identify customers that salespeople need to call on or reinforce the services of the auction. Organize and plan sales and promotions.

6. Manage and direct sales on sale day and follow up by providing weekly sales reports to the General Manager or designated manager. Assist in arbitration efforts as necessary.

7. Maintain and increase dealer consignment business by assisting with inventory control and developing promotional and advertising efforts to gain new business. Maintain dealer relationships by addressing dealer problems and concerns.

8. Provide weekly report of sales goals and results to the General Manager or designated manager and assist in developing the budget as it relates to the consignment function.


9. Develop and train all employees within the Department by company standards and guidelines. Monitor training conducted and ensure such training is according to company policy and procedures.

10. Make sure Department is properly staffed at all times; develop and post weekly work schedules for all Department employees. Control regular and overtime payroll within budgets.

11. Prepare and conduct performance appraisals for all Department employees per company policy; maintain all wage and salary guidelines within the Department.

12. Maintain and promote positive employee relations and morale whenever possible by practicing sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Resolve employee relations problems, complaints, suggestions, etc. Follow through and communicate employee relations problems to the General Manager or designated manager.

13. Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources. Conduct Department meetings at least once a month or as necessary to communicate Company and Department issues and build teamwork among the employees. Maintain a good flow of communication with General Manager and office personnel.

14. Monitor all local competition and recommend competitive strategies to the Marketing Manager.

15. Monitor and control all sale related conditions, vehicles, property and equipment within corporate standards for cleanliness, proper maintenance and safety. Conduct daily inspections to determine if appearance meets these standards and advise Facilities of all breakdown and maintenance needs immediately.

16. Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents,

Searchable Keywords: Consignment Manager-Auction / gj-mo

Expected Travel Time: None