Customer Service Manager

Powis Parker, Inc., is a leading manufacturer of digital book binding and presentation solutions.  Established in 1983, employing about 100, and marketing globally, Powis Parker is transforming as the Internet and digital imaging technologies converge.  We recently completed phase one of an ORACLE ERP implementation, expanded manufacturing by nearly 50 percent, and moved into new offices.

 

Our Mission: We bind and present the pages that matter. ?

 

Top ranking online digital photo sites use our new patent pending StitchFree? Binding technology to create beautiful personalized hard and soft cover photo books.  Businesses and public sector institutions use our patented Fastback? binding solutions to build stronger brands and to improve their organization?s image.

 

Customer Service Manager

 

This high visibility position requires a strong hands-on management professional with outstanding execution and technical skills to develop, implement, and manage various sales order administration, processing and sales order analyst responsibilities and duties.  The Customer Service Manager is a key member of the domestic and international sales team.

 

To be seriously considered for this position, you must have significant hands-on experience and success performing the following:

 Must have at least 2 years Oracle Order Management module experience or equivalentStrong analytical ability ? history of success building complex spreadsheetsStrong customer interfacing skills ? verbal and writtenAbility to provide administrative support while acting as business partner with sales management in the areas of sales administration, financial analysis, reporting, presentation preparation, customer support and event planningObtain, track and manage all sales orders on a periodic basis as requiredAnalyze and compare sales results against forecast and target sales goalsAnalyze and compare sales results against sales by product types, customers, dealers, territories, etc.Develop and create reports to be used by sales management and dealersCreate forecasting reports for management and enter forecast data timely as requiredAssure orders submitted by customers, dealers and account managers are processed accurately and completely in a timely mannerAssure sales credit is assigned to correct dealers and organizationsCreate monthly reports to document all customer purchasesAct as organization?s information center by retaining electronic files, releases, deadlines and all pertinent official correspondencePartner with sales, finance and credit contacts to clear holds from orders move orders to booked statusAbility to work and multi-task in a fast-paced, high-pressure environmentMust possess maturity and confidence to communicate with all levels of management, customers and company peersManaging information and ensuring customer records are maintained accurately in the sales databaseMonitoring sales progress and maintaining regional and overall sales forecasts for domestic and international operationsAssisting in the preparation of company events such as training/meetings, attendance at trade shows, etcMust be highly skilled with advanced proficiency in spreadsheets (Excel)Must have excellent verbal and written communication skills

 

Most importantly you must have the skills, character, drive and personality required to help Powis Parker build a first class sales administration capability.

 

Industry Experience:  Minimum of 5 years management with industrial and/or high-tech products.

 

Other requirements:

 

Bachelor?s degree required, Masters Degree a plus.  Must be very organized, detail oriented with excellent writing and speaking skills.  Strong computer skills - especially with Microsoft Excel, Access or equivalent, Word, Outlook.

 

Please send your cover letter and resume under e-mail subject ?Customer Service Manager? to HR@powis.com .