District Director - Retail - (SK13213)

LCW Wireless, LLC is a joint venture between Cricket Communications, Inc., CSM Wireless, LLC and WLPCS Management, LLC. Based in Portland, Oregon, LCW is building and launching a new wireless communication service utilizing the successful Cricket? brand that will provide coverage throughout Portland, Salem, Eugene and surrounding areas.

Cricket offers value-driven wireless communications services with a commitment to predictability, simplicity and value as the foundation of our business. We will offer a simple, hassle-free, and affordable wireless alternative to traditional landline service.

We believe the future is bright for LCW Wireless and Cricket and look forward to the challenges as we execute our plans to support the growth of our business. LCW Wireless has multiple opportunities for individuals looking to contribute to an organization that rewards your success

Position Overview
-- Meeting or exceeding business objectives in all areas set forth in business plan. This includes, but is not limited to net subscriber growth, churn, ARPU, CCU and EBITDA. Strives to maintain strong ESS and Customer Sat scores.
-- Manages markets or districts with 500,000 or more POPs. This responsibility includes:
Sales distribution, planning and customer service. Employee relations and training.
Assist AGM with budget preparation and P&L management.
Partner with Area General Manager, other District Directors and appropriate finance manager to identify opportunities in cost improvement and all financial functions within the market or district.
-- Manages the business strategy by developing key strategies/programs/policies for sales, marketing, PR, finance, human resources, and customer operations by bringing field knowledge to the team. Responsible for implementation of these key strategies/policies within the markets of responsibility. Manages the activities and execution in the sales channels -- both in the retail stores as well as throughout the indirect channel; works directly with Store Managers and Indirect Account Executives to ensure the success of the retail and indirect channels.
-- Maintains focus on channel productivity and customer satisfaction as a major job responsibility.
-- Manages the human resources function for assigned market's or districts with accountability for: Maintains staffing levels that are within budget. Oversees activities related to hiring and staffing. Implements management practices, which ensure organizational effectiveness, sound employee relations, and training and development of market employees. Partners with the regional Human Resources team as required by company practices/policies Enforces practices and policies as required. Facilitates timely handling of personnel issues.
-- Provides leadership, acts as a mentor and positively influences employee morale.
Positively influences and motivates all employees.
-- Provides performance feedback to employees on a regular basis. Develops and manages the distribution strategy for assigned market(s) or districts with responsibility for meeting or exceeding budget. Balances customer growth, cost, customer attrition and market conditions with the overall corporate distribution strategy.
-- Participates as a member of the corporate sales team in defining channel distribution strategies. Established programs to drive the awareness of Cricket's presence in the market(s) and districts. Develops and maintains solid relationships with key business and government officials. Ensure positive company image by working with these groups to integrate Cricket in each market.
-- Maintains a relationship with the Network Operations Department that allows for ongoing knowledge of and participation in network development, customer-related network issues and resolution of these issues.
-- Provides ongoing communication to all market or district employees. Facilitates regularly scheduled all hands or staff meetings in assigned market or district. Shares best practices with other markets and districts. Proactively informs Area General Manager of key issues and challenges. Asks for performance feedback regularly from peers and direct reports.

Qualifications:
Bachelor's degree in Business, Market or related discipline or equivalent experience. Telecommunications, Sales Management, including retail focus industry experience required. Minimum of 5 years proven sales management experience (retail focus). Minimum of 5 years experience managing against P&L goals, budgeting, forecasting and managing results. Minimum of 5 years experience in selecting, managing and developing employees. 5 years experience with back office systems (billing, call center, etc.) Good PC skills. Minimum of 5 years previous experience managing a market, area or district for a wireless telecomm service provider of at least 500,000 pops, preferred.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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TO APPLY FOR THIS JOB
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