Inside Sales Residential Pest Control Services

Position Description

Sales Representative

 

Job Title:Residential Inside Sales Representative

 

Reports To: Sales Manager

 

Classification:Telephone Inside Sales

 

Job Purpose: To sell company services in a manner that enables the company to make a profit, increase market share, and to increase its sales volume.  This must be done in a manner that continually enhances our customer relations and our reputation in the marketplace.  This is best done by fully utilizing the company Sales and Marketing Plan.

 

Responsibilities:

1.  Establish new customer contacts, prospect for fresh leads, follow up all leads, write and submit proposals, and network to stay abreast of activities in the market.

2.  Keep up to date on all company products and services as well as all regulatory requirements.

3. Perform telesales needs analysis, identify and recomend solutions, prepare estimates, submit professional proposals and close sales over the phone.

4.  Work cooperatively with technicians, service supervisors, branch managers, customer service coordinators, and other concerned personnel.

5.  Develop strong knowledge of your service programs, sales offers , keep good and complete records, help train new sales representatives, investigate customer and marketing problems, implement price increases, and share customer information with other employees as needed.

6.  Establish good sales goals and then achieve those goals.

7.  Maintain key customer contact program.

8.  Perform other duties as required.

9.  Must be able to close sales over the phone.

 

Experience and knowledge:

 

Should have one to three years of sales/service experience to residential customers.  Must have excellent communication skills, both written and oral.  Patience, perseverance, willingness to work hard and ability to listen well to the customer are necessary qualities.  Must have a good personality, pleasant voice and a desire to meet and satisfy the customers needs.  A sense of humor and a thick skin are helpful.  Must be a strong self-starter.  A high school education and two to four years of college, or the equivalent experience, is required. Experience working alone with indirect supervision is preferred. Must be readily able to take and carry out instructions.