Internet Salesperson

Responds to Internet customers inquires and concerns so that the dealership actualizes its maximum profit potential on Internet sales.

 

ESSENTIAL DUTIES include the following. Other duties may be assigned.

 

? Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, e-mail, or in person.

? Has thorough knowledge of all dealership products and services.

? Satisfies the transportation needs of Internet generated customers.

? Sells / Leases and delivers a minimum of 12 units per month.

? Directs customers to product information resources, including those on the Internet.

? Assists customers in selecting a vehicle.

? Understands the psychology of Internet customers and works with them accordingly to draw them into the dealership for vehicle demonstrations and sales transactions.

? Checks e-mail frequently and immediately responds to inquiries.  Delivers messages intended for other departments promptly. Notifies customers that their message has been forwarded to the appropriate personnel for prompt attention.

? Handles all Internet sales inquiries personally.

? Coordinates Internet promotions with other dealership sales promotions and advertising.

? Ensures that the Website address is prominently displayed throughout the dealership, e.g. on business cards, flyers, pens, and all dealership advertising.

? Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.

? Works with Webmaster to update the Web site frequently to attract new and repeat visitors.

? Takes photos of dealership inventory for use on the dealership site.

? Maintains an ongoing customer database to capture repeat business.

? Knows and understands the federal, state, and local laws which govern retail automobile sales.

? Establishes personal income goals that are consistent with dealership standards of productivity, and devises strategy to meet those goals.

? Keeps abreast of new products, features, accessories, etc, and their benefits to customers.

? Attends product and sales training as requested by the Dealership Sales Manager.

? Schedules first service appointment.

? Attends sales meetings.

? Maintains professional appearance.

 

MARGINAL DUTIES include the following. Other duties may be assigned.

 

QUALIFICATIONS to perform this job successfully are listed below.  They represent the knowledge, skill, or ability required.  Reasonable qualifications may be substituted to capable individuals with disabilities.

 

EDJUCATION and / or EXPERIENCE

High School diploma or general education degree (GED); or one to three months experience and / or training or equivalent combination education and experience.

 

LANGUAGE SKILLS

The ability to read and understand documents such as safety rules, operating and maintenance instructions, and procedure assessments. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, employees, or organizations.

 

MATHEMATIC SKILLS

Ability to calculate figures and amounts such as discounts, interest commissions, proportions, percentages, and area circumference. Ability to apply concepts of basic algebra and geometry.

 

CERTIFICATES, LICENSES, REGESTRATION

State Sales License

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to capable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to fingers, handle, or feel, reach with hands and arms; climb or balance, stop kneel, crouch or crawl, talk or hear and taste or smell. The employee must frequently lift and / or move up to 50 pounds.

 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to capable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly exposed to wet and / or humid conditions, moving mechanical parts, fume or vapors, and outside weather conditions. The noise level in the work environment is usually loud.