Operations Manager - Durable Medical Equiment Provider

The SCOOTER Store is America?s leading supplier of power chairs for people with limited mobility.  The SCOOTER Store has retail locations, distribution centers and a network of service specialists across America.  The SCOOTER Store has grown from a vision into a highly successful national enterprise with 1,100 employee owners.

 

For the last five years, The SCOOTER Store has been recognized by Inc. Magazine as one of "America's Fastest-Growing Private Companies".  In 2004, the company was added to FORTUNE Magazine?s "100 Best Companies to Work For".

 

Our culture is centered on our six core ideologies, beginning with ?Always Do The Right Thing? and ending with ?Have Fun? by celebrating each other?s accomplishments and successes.

 

At the SCOOTER Store, our mission is to provide freedom and independence to people with limited mobility. In that same spirit, we adamantly foster an environment of compassion, integrity and of team unity that is unparalleled today. We are currently seeking a Operations Manager to join out team in the Albuquerque, New Mexico area!

 

 

Responsibilities include:

?  Primarily responsible for customer and client service, to include management of delivery and service schedules, initial customer contact, walk-in customers, problem/complaint resolution, inquiries, referrals and ride-alongs.

?  Verify appointments with customers and employees and ensure timely and successful completion of appointments.

?  Order closeouts and verification of all delivery paperwork.

?  Responsible for opening, closing and daily operations of warehouse facility.

?  Use Inventory Management System Software to perform all inventory functions including receiving, shipping and maintaining accurate inventory.

?  Oversee additional inventory functions including battery disposal, pallet removal, product returns, maintenance of par stock levels and general organization of inventory in warehouse using rack and bin locations.

?  Responsible for vehicle maintenance and safety inspections.

?  Monitor shipping and receiving activity (UPS / FedEx)

?  Build and manage relationships with all vendors at the local level.

?  Manage employees and their expectations, to include recruiting, training, performance evaluation and terminations.

?  Responsible for employee training including software training, Hazmat, ACHC, HIPPA, delivery procedures, corporate policies and procedures, OSHA and defensive driving.

?  Utilize the MBD process to include attending planning meetings to prepare the ?planning pyramid?, morning huddles, weekly staff meetings and daily and weekly conference calls with the corporate office.

?  Provide improvement ideas and suggestions to both DC and corporate staff in regard to products, inventory, paperwork, personnel, vendor relations and compliance issues.

?  Develop and maintain personal development plan to ensure continuation of professional growth.

 

 

 

Required Qualifications:

?  Read, analyze, and interpret professional journals, financial reports, and legal documents as necessary. 

?  Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

?  Write reports, business correspondence and procedure manuals. 

?  Effectively present information and respond to questions from groups of supervisors, customers and the general public. 

?  Communicate technical concepts and thoughts to management.

?  Apply moderately complex mathematical equations as applicable.  (For example: calculating discounts, interest, commissions, proportions, percentages, and volume, and applying concepts of basic algebra and geometry.)

Inventory Control knowledge required

?  Customer Service skills required

?  Working knowledge of Microsoft Office required

?  Time management skills

?  Bachelors degree preferred

?  General employment practices knowledge preferred

?  Bilingual skills a plus

 

Education and/or Experience:

High school diploma or equivalent; and five to seven years of supervisory/management experience, preferably in a Warehouse/Logistics environment.

 

Certificates, Licenses, Registrations:

Valid Driver?s License with proof of clean driving record

 

In return for your experience, The SCOOTER Store offers a competitive salary and a generous benefits package. 


The Scooter Store is an Equal Opportunity Employer.

 
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