Outbound Sales Supervisor

Welcome to Hilton Grand Vacations Company. We appreciate your interest in pursuing employment with one of the most respected companies in the hospitality industry. Hilton?s vacation ownership business is thriving, and we are ready to strengthen our team with dynamic staff members.



The company offers a comprehensive collection of employee benefits that include but are not limited to medical, dental, vision, 401K and team member travel program.



Hilton Grand Vacations Company is an Affirmative Action and Equal Opportunity Employer.

POSITION PURPOSE

Supervises Outbound Vacation Advisors.  Develop an overall plan and provide direction for telemarketing division to increase package sales, and Volume per Guest while ensuring that our guests are receiving the highest degree of customer service.  Develop new programs for new areas.  Review and provide input on all new scripts, rebuttals and sales presentations.

 

 ESSENTIAL JOB FUNCTIONS (includes, but not limited to the following):

?  Supervises the day-to-day activities of the Outbound Call Center.  Make departmental decisions in the managers? absence.

?  Handle complaints and special requests from guests as requested.

?  Initiate programs and ideas to improve telemarketing operations.

?  Supervise assigned divisions within the Outbound Department.

?  Follow through on personnel administrative responsibilities.

?  Coordinate training for new and existing employees in sales practices.

?  Listen attentively to employees; follow through on their suggestions and comments.

?  Read and evaluate job-related literature to increase job knowledge.

?  Prepare employee time schedules.

?  Oversees all outbound team members and TOs.

?  Ensures that our sales messages are delivered with the professional ethic expected of a Hilton employee.

?  Works closely with the Outbound Sales Manager and Training/Recruiting to ensure quality programs, compliance with policies and procedures and timely responses to employee relations issues.

?  Provides ongoing sales training.

?  Effectively run dialer system and dialer reports.

?  Run reports in RCC.

?  Maintains a highly motivated work environment through positive input along with ethical and advanced sales and customer service training.

?  Evaluates new and/or potential and exiting employees.

?  Actively participates in the hiring and termination processes.

?  Coach and counsel Outbound Vacation Advisors.QUALIFICATION STANDARDS

?  Minimum of High School diploma or general education degree (GED) and a minimum of 1 year related supervisory experience and/or training.

?  Minimum 3 years Telemarketing experience

?  Ability to motivate, motivate, motivate!

?  Excellent written and communication skills.

?  Ability to deal with multiple tasks and work independently.

?  Ability to maintain a calm, professional, and cheerful demeanor.

?  Good computer skills.

?  Good independent problem solving skills.

?  Good listening skills.

?  Ability to work in a team environment and interact with all levels of team members within the organization.

 

 

AA/EOE