Program Manager S06-065KK

Duties: Implement and utilize the CSI (Customer Satisfaction Index) process.

Proactive resolution of any customer care issues between Sanmina-SCI and the customer

Build and promote a healthy business relationship with the customer.

Establish a regular (weekly, bi-weekly) communication schedule with the key customer contacts.

Understand the product lead=time portfolio and its implications on the order process.

Resolve all delinquent A/R (Accounts receivable).

Maintain and distribute the weekly customer focus KBI (Key Business Indicator) sheet.

Manage and present monthly customer account reviews to site management.

Manage and present quarterly customer account reviews to the customer.

Review and action monthly customer P&L (profit & loss) activities.

Manage product EOL (End of Life) process with minimal cost exposure to Sanmina-SCI.

Support the management of existing customer product pricing.





 

Education and Experience:

BA degree, preferably in Business Management and 2 years experience in a job dealing directly with customer issues and service; or in lieu of a degree, 6 years experience of continually increasing responsibility in either project management or customer service, with the last 2 years having direct customer contact and responsibility.

 

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