Retail Business Manager I - (SK132141)

LCW Wireless, LLC is a joint venture between Cricket Communications, Inc., CSM Wireless, LLC and WLPCS Management, LLC. Based in Portland, Oregon, LCW is building and launching a new wireless communication service utilizing the successful Cricket? brand that will provide coverage throughout Portland, Salem, Eugene and surrounding areas.
Cricket offers value-driven wireless communications services with a commitment to predictability, simplicity and value as the foundation of our business. We will offer a simple, hassle-free, and affordable wireless alternative to traditional landline service.

We believe the future is bright for LCW Wireless and Cricket and look forward to the challenges as we execute our plans to support the growth of our business. LCW Wireless has multiple opportunities for individuals looking to contribute to an organization that rewards your success

Position Overview
Assumes direct responsibility for all day-to-day store operations, including:
o Targeted sales achievement
o Store financial management
o Merchandising/promotional activities
o Customer service and retention
o Audits
o Employee training
o Merchandising/promotional activities
o Inventory management
o Cash handling, reconciliations and deposits
o Customer satisfaction measured by surveys
o Store safety and security

Ensures attainment of all net sales and revenue goals including:
o Gross sales/net sales
o Accessory sales and margin targets
o Rate plan take rates
o Enhanced services targets - features/text messaging/insurance sales, fees, data products and all other add on products
o Automatic bill payment targets
Assists District Director/Manager in establishing budget; operates store within approved budget.
Exhibits solid understanding of financial/business metrics and reports. Analyzes business operations and trends. Develops and executes plans to correct improvement areas.
Manages the human resources function for assigned store including:
Recruits, selects, hires, trains, develops and evaluates all store employees
Implements management practices, which ensure store effectiveness and positive employee relations
Partners with the regional Human Resources team as required by company practices/policies
Facilitates timely handling of employee relations issues
Positively influences and motivates all employees by maintaining a team approach in the day-to-day management of all employees
Provides performance feedback to employees on a regular basis
Makes employee development a priority
Facilitates regularly scheduled employee meetings
Ensures employees complete all training as assigned in a timely manner
Develops store sales strategies and facilitates tactical implementation. Exhibits knowledge of competitive landscape.
Ensures adherence to Company policies and procedures.
Assists customers, handles customer escalations and promotes a positive customer experience.
Assists District Director/Manager & regional finance team in preparing the monthly operations review.
Demonstrates technical competence for products and services sold.
Maintains a relationship with the Network Operations Department that allows for ongoing knowledge of, and participation in, network development, customer-related network issues and resolution of these issues.
Engages in community activities and business development that support business goals.
Proactively informs District Director/Manager of key issues and challenges. Owns store issues and proactively creates improvement plans.

Qualifications

Bachelor's degree in Business, Marketing or related discipline or equivalent experience.
Minimum of 3 years proven retail sales management experience (interactive sales process, commissioned sales)
Minimum of 3 years experience managing against financial goals, budgeting, forecasting and managing results
Minimum of 3 years experience in selecting, managing and developing employees (proven leadership skills)

Preferred
Minimum of 5 years proven retail sales management experience
Minimum of 3 years previous experience with back office systems (billing, call center, etc.)
Minimum of 3 years previous experience managing retail operations for a wireless telecom service provider.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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TO APPLY FOR THIS JOB
Go to www.mycricket.com for more information. For further details on this position please click on the following URL:


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