Retail Sales Associate

Fireside Hearth & Home specializes in offering a complete process to make your fireplace purchase a pleasant experience.  To support our growth we are looking for an energetic, self-motivated individual to join our sales team in Eau Claire, WI.

 

We are looking for experienced candidates which posses the following:

 

? A minimum of a High School diploma or GED

? 2-3 years commissioned retail sales experience (Hearth, home or industry related experience preferred)

? Past experience in working in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision

? Strong interpersonal, verbal, and communications skills.

? PC proficiency in Microsoft Excel & Word required

 

Responsibilities include but are not limited to:

 

? Analyze customer needs, present solutions, and add value through delivery of products and services.

? Provide a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, follow-thru and professionalism.

? Prospect for new business by developing leads through customers visits to the store, participation at local events, and/or at trade shows.

? Maintain strong knowledge of new products, accessories, installation, pricing, promotions, and service features.

? Resolve customer issues or complaints by determining optimal solutions.

? Meet sales objectives and report results by tracking sales activity

? Handle phone inquires from customers

? Handle all administrative aspects of the existing accounts including: completing customer contracts and warranties, scheduling previews and installations, collecting customer payments, and filing the completed orders.

? Maintain product displays, merchandising standards, and store appearance.

? Responsible for the successful completion of store opening and closing procedures as required.

? Responsible for meeting store schedule demands including working evenings, weekends, and holidays as required.