Senior Associate Account Manager, Nat'l Accts.

National Accounts, Senior Associate Account Manager

Responsibilities:

The Sr. Associate Account Manager is accountable for continuously improving our business relationship by effectively managing the administrative and process requirements for national accounts.

Establish and maintain relationships with front line benefit contacts that support business strategies.

Manage business processes that support achieving and maintaining optimal business position.

Monitor accounts and book-of-business to identify early indications of risks and opportunities.

Proactively optimize administrative efficiency with customers.

Effectively consult with front line benefits contacts to demonstrated value and build commitment to KP.

Research and compile information requested to support customer needs and account strategy.

Solve routine purchaser problems

Manage accurate account administration.

Manage contract implementation of group renewal process following renewal sale.

Manage and monitor RFP process for account manager.

Use knowledge network (or other) resources to ensure successful implementation of account strategies.

Communicate customer issues regarding accounts and book-of-business to account manager accurately and within specified time frame.

Propose activities that target opportunities to position us for future growth.
Collect, review and monitor performance data to support account strategy.

Set up and monitor payment and eligibility processes for customers.
Proactively educate customers about KP payment options and eligibility requirements.
Monitor payment and eligibility practices of national purchasers to proactively identify financial performance.
Identify and propose optimal solutions to customer requests for customized administrative processes.

Requirements:

7-10 years experience in sales and marketing in health insurance or benefits consulting industry.

Customer service and account administration skills required.

Bachelor?s degree or equivalent experience required.

Appropriate State license required or ability to obtain one within 120 days of hire date.

This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanentes policies and procedures.

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