Cisco Field Engineer in Chelmsford, MA

This is a Direct HIRE in Chelmsford, MA

 

Telecommunication experience is a must.

CISCO IS the PREFERED SOFTWARE

SUPPORTING EXTERNAL CUSTOMERS; ALL INDUSTRIES, SECTORS, ETC

 

2 main functions of the job: TECHNICAL SUPPORT IN THE FIELD, CLIENT INTERFACING.

 

Responsibilities include:
Directing the technical efforts of Technician Services field personnel, marketing, provisioning and maintenance escalations across the entire product line.
Additionally, they direct the technical efforts of others and provide on-site managerial leadership, consultation, technical training, and documentation validation, to ensure successful pre-sales and post-sales support. 
Engineers are responsible for interfacing with internal and external decision-makers, technical departments and vendors.
Interactively providing accurate test data to ensure root cause analysis and design improvements.
On site support of beta and controlled introductions of new products also falls under the umbrella of a FAST engineer.
They direct and influence individuals not under incumbents' direct control. A FAST engineer develops and delivers technical applications and training modules for services.
In all cases, they provide leadership from the equipment room to the boardroom as Avaya's ranking on-site technical manager. 
Must be highly motivated and able to work independently.
Must interact with all levels of management internally and externally.
Serve as an expert in specialized areas while maintaining a broad overall knowledge of all products.
Must have the ability to coordinate and prioritize multiple day to day activities.
Must be able to build, maintain and lead productive and effective "customer/supplier" relationships. Must have excellent communications skills
Requires a high degree of interpersonal skills.
Bachelor's Degree or equivalent in computer science, telecommunications or engineering.
Minimum of 7+ years of related work experience and a well-balanced background of telecommunications business, human resource management and technical experience