Field / Bench Technician

 

BearCom is the nation?s leading wireless communications provider. We have 28 branch offices strategically located to provide sales and service for our customers that require a nationwide presence.

Our portfolio of wireless products and solutions include the sales, rental and service of Two-Way Radios, Nextel phones and Blackberries, Wireless Surveillance Solutions, Wi-Fi, and GPS Navigation Systems.

Since 1980, BearCom has led the wireless sector in two-way radio and cellular phone equipment sales. We are the largest 2-Way Radio Dealership for both Motorola and ICOM and one of largest activators of Nextel Phones and RIM Blackberries in the United States. We also are partnered with Sony to provide Wireless Surveillance Solutions, EF Johnson for Digital 2-Way Radio systems and Telex for IP and Fiber opportunities.

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Two-Way Radio Bench Technician



OVERVIEW:

Radio Bench Technician will be responsible for trouble-shooting & repair of high-end radio products down to the component level. These products will include portables, mobiles and repeaters.



REQUIREMENTS:

Current experience with Two-Way radio products. AS degree in Engineering or equivalent



certification plus 5-7 years experience desired.

Travels to the field upon request.



Extensive troubleshooting to the component level both analog and digital circuitry including



OEM assemblies. Able to troubleshoot OEM radio products w/o schematics.

Candidates must have experience meeting daily production goals in a fast paced environment.



Employment with Motorola, Two-Way radio dealers, Public Safety repair shops and other manufacturers is a plus.



Certifications on a variety of OEM radio equipment models needed.



Very fluent in using instrumentation (service monitors, oscilloscope, watt meters, frequency generator, frequency counter, etc.).



Experience in dealing with customers.





RESPONSIBILITIES:

Follow written and/or verbal instructions and daily service schedules to do repairs.



Follow tests procedures, schematics and other instructions and troubleshoots to the component level (analog and digital circuitry) with the use of instrumentation and test aids.



Interfaces with Production, Quality Control and Engineering on recurring and/or workmanship problems, to make suggestions on component or design changes and for training on newly released products.



Repairs and/or replaces the respective components.



Interfaces with vendors on troubleshooting of other OEM radio products.
Fills out requisition for parts needed to perform repairs.



Fills out repair report with a detailed failure analysis, and noting correct assembly/model numbers, physical damage, cosmetic defects, functional defects, components replaced.



Fills out repair estimates when requested by customer or supervisor.
Notifies supervisor when not meeting scheduled target dates.



Interfaces with Service Manager on the completion of service reports.



Supports supervisor on the training of fellow technicians.



Communicates with customers by phone on repair orders and product troubleshooting.



Interfaces with Sales on loaner/demo products to be programmed for potential customers and/or returned from the field.



Knowledge in Microsoft Office Suite & Tools.



Very fluent in using instrumentation (service monitors, oscilloscope, watt meters, frequency generator, frequency counter, etc.).





BearCom offers a competitive base salary including a comprehensive benefits package including: medical, dental, visions, LTD, 401k, tuition assistance, and employee referral programs.

 

Contact Velma Pesina: Phone: 214-837-8723 or Email: velma.pesina@bearcom.com