Field Operations Technician

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Join the Eschelon Team today!



We are currently seeking a Field Operations Technician - Installation for our downtown Seattle location.



We are seeking a self-motivated, well-organized individual with the ability to work effectively both independently and in a team environment. This is a complex position requiring the ability to utilize customer service techniques and technical knowledge. This position requires frequent contact with customers and other employees.



We Offer:


Outstanding work environment, inspiring leadership, with a career path for advancement.






Financially stable company; cash flow and EBITDA positive






Strong benefits package, solid health care, dental, & eye coverage






401K with match





 

Essential Job Functions:


Program, install, and maintain telecommunication equipment and/or services at customer?s location. Ensures installation is completed within the allocated time frame and according to customer specifications.






Collects and stocks van with necessary parts.






Maintains safe driving practices and ensures all driving infractions are reported to Management.






Coordinates customers? requests with appropriate company personnel. Acts as liaison between customer and company. Ensures customer is informed of progress or action plans.





Knowledge, Skills and Abilities:


Maintains a high level, technical knowledge of Eschelon Telecom?s products, services ? NEC, Inter-tel, Mitel.






Skill in operating and maintaining various telephone testing, installation, and repair equipment.






Skilled at reading and interpreting technical instructions as applicable to job duties.






Ability to work under pressure and meet deadlines.




Provide courteous customer service to new and existing customers.



Education, Experience and Essential Requirements:


HS with Trade/Vo-Tech or 2-year degree




Four to six experience as Telecommunications Installation/Repair Technician is required.




Must have a valid driver's license with an acceptable driving record for the past seven years.





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