On-Site Video Conference Engineer - Level II

Company Overview:

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Wire One Communications, Inc. is the integration and services leader in the video conferencing industry. Created by the merger of two top companies Wire One Communication offers customers the only true end-to-end video conferencing solution in today's global market. Our comprehensive suite of products and services includes equipment and network solutions, conference facilitation, maintenance and support, device management and monitoring, as well as a broad array of professional services.

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WIRE ONE provides the excitement of working with cutting edge technology in a fast paced, team-oriented environment.? The role of the Video Conferencing System Support Tech is to provide a world class customer experience with every transaction.? This position encompasses the end-to-end management of multimedia conferences (video, audio, web, streaming, etc.) from data entry to technical support.? This position will be onsite at a WIRE ONE customer and is responsible for the facilitation and execution of all customer conferencing requests.?????

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Customer Service Skills

o??????? Experience in a fast paced customer service/call center environment preferred.

o??????? Demonstrated Customer Service skills and strong phone presence.

o??????? The ability to handle high stress situations.

Communication Skills

o??????? Excellent verbal and written communication skills.

o??????? Foreign languages skills are a plus.

Organizational Skills

o??????? Must possess good organizational skills with the ability to prioritize and handle multiple tasks simultaneously.

o??????? Ability to work both independently and as a team member.

o??????? Strong attention to detail.

o??????? Proven problem solving skills.

Computer/Technical Skills

o??????? 5 years experience in video conferencing support.

o??????? Experience with Microsoft Windows based computing, including Microsoft Word and Excel.

o??????? Experience with Web-based applications.

Education/Qualifications

o??????? Educated to a high school level required.

o???????A college (university ) degree?is preferred, or the equivalent in experience.

o??????? Vendor specific certification in Video Conferencing Systems is a plus.