Repair Representative

As one of the telecommunication industry?s fastest-growing companies, we are always on the lookout for individuals who possess the qualities that support our mission statement ? namely, a passion to lead our industry by providing quality, user-friendly services built upon professionalism, innovation, and integration. Our focus on providing integrated communication solutions to small and mid-sized businesses has allowed our revenues to soar thanks to our great team of employees, our terrific customers and our well-managed growth.  Integra Telecom is currently searching for Repair Representatives in our Bloomington, MN location. 

 

Repair Representatives receive calls from customers for tier two voice and data repair issues. In this position, the Repair Representative will provide over the phone repair resolution with customers on voice and data issues. On a daily basis Repair Representatives will communicate with the customers on estimated repair times and repair status. This position is in a highly technical, lively, call center environment. Our ideal canddiate will have telephony and data experience (at least 2 years) indicating knowledge of telecom hardware and software. Must have practical experience troubleshooting telephone lines and voice mailservices. Knowledge and understanding of telecom industry standards and ability to triage telephony repair issues is preferred. Experience in coordinating trouble resolution with Field Service Technicians, Central Office Technicians, Data Service Technicians and Network Operations Center personnel is an ideal qualification. Requires the ability to work independently, troubleshoot and perform corrective procedures and meet inflexible commitment deadlines. Proficiency performing data entry using 10-key. Must have basic computer skills and understand the committments to meet the need of the Integra Telecom customers.

 

To apply for this position, please visit the Integra Telecom website. 

 

Interested candidates can apply at www.integratelecom.com/about/careers/

 

Integra Telecom is an Equal Opportunity Employer.