Sales Engineer Senior

Sales Engineer Senior


Wakefield, MA


 


Position Purpose


Performs as account team technical lead by supporting the team or business partner in the sales stage including: telecommunications consulting, proposal preparation support, technical presentations to customers, and the analysis and design of Qwest complex products and solutions.


Performs site surveys (in some situations based on design aspects) to secure analysis and design requirements necessary for the formulation of optimal solutions.  Works with Qwest vendor-partners on proposals, design issues and general product feedback.  Provides technical training and development support to the local branch or business partners, and provides technical support at trade shows.  Provides detailed network drawings and diagrams as required.


Leads development of strategic and tactical plans with their respective sales teams or business partners providing technical input into developing account plans and assists the sales team in qualifying and closing specific customer opportunities. Provides network and applications impact analysis for customers and prospects. Leads internal cross-functional teams to obtain required approvals and complete designs and technical aspects of proposals for prospects and customers.


 


Job Functions


 


INITIATING: 


Leads technical discovery with a focus on customer’s applications.  Provides selling presentations and solutions. Designs and prices: Voice, Data and Video CPE solutions, complex DIA solutions, VPN, Dial, Hosting and LD solutions; SONET, Private Line,  Videoconferencing network services -DS3 and higher; complex Frame Relay and ATM services 


 


PLANNING:  Leads sales strategy discussions with sales teams and business partners. Keeps abreast of all voice, data and video technologies. Keeps abreast of all Network/Transport Technologies. Throughout the project life cycle, investigates additional sales opportunities and provides relevant information to appropriate sales organizations. Provides network and applications impact analysis for customers and prospects.  Researches and contrasts competitive offerings with specific opportunities. Champions Network/Transport solutions with Product Management.


 


EXECUTING: 


Forges direct, personal relationships with customers or prospects technical staff. Becomes an invaluable consulting resource to them, and extension of their staff. For large customers, actively participates in customer network planning, provides training on emerging technologies and trends that may be important  to the customer.  Continually updates customer on Qwest enhancements and perspective on network trends. Provides technical presentations to all levels of customer contacts. Develops and provides detailed network drawings as required. Coordinates handoff to primary implementation lead on networks sold. Champions all CPE solutions with product management and vendors.  Identifies Product gaps and drives toward improvement.  Develops and presents technical training for sales reps.  Leads internal cross-functional teams to obtain required approvals and complete designs and technical aspects of proposals for prospects and customers.  Creates and implements solutions that are supportable within Network Operations, Engineering and Product constraints. Mentors other Sales Engineers and provides support for their development. 


 


CLOSING: Participates or leads with sales team or business partners to obtain customer contractual acceptance of final services/products proposed. Ensures final documentation (engineering diagrams, site surveys, statement of work) is complete and updates historical information to be used for future projects.


 


REVENUE:  Ensures sold services are completed and operating as designed.  Reduces risks of pre-completion cancellation by customer.



Education/Experience


EXPERIENCE: 4-7 years of sales engineering or systems engineering experience (networking services, telephony, video, IP networking equipment), working with the sales force as support on complex projects, coaching Staff and Associate Sales Engineers, complex customer presentations.


EDUCATION: Advanced training on complex products/technologies

DESIRABLE:


BS/BA degree; advanced certifications; solutions selling experience; experience with all Qwest products and technologies 





Qwest is an equal opportunity employer.  Employment is dependent upon the successful completion of a pre-employment background investigation and drug test.