Sales Manager

 

Founded in 1991, TelCove is a leading provider of business critical telecommunications services that offers enterprise companies and carriers superior Internet, Data, and Voice solutions via its reliable, secure and independently-owned metropolitan and intercity fiber-optic network in 70 markets in the eastern half of the United States.  We are always searching for qualified professionals to share in our steady growth. Currently, we are looking for a Sales Manager for Norfolk, VA.

 

BASIC FUNCTION:

The Sales Manager directs three specialized office groups, i.e. sales, technical, and administration personnel which serve the business market. Primary responsibilities include attainment of the forecasted revenue commitment through the generation of new sales revenues, protection of existing revenues, and the implementation of migration strategies.
 
The Sales Manager has 3 - 8 direct reporting subordinates and is responsible for: budgeted revenue and expense objectives, ensuring sales results commensurate with corporate need, and manages key business/administrative measurements, including accounts receivable, equipment/service delivery, overdue orders, and expense forecast. 

 

PRINCIPAL ACCOUNTABILITIES:Develops and implements strategies, market and revenue plans for organization. Ensures that TelCove market plans, migration plans, and new product strategies are incorporated into account, market and revenue plans. Provide input into these plans. Develops and implements specific programs and account strategies consistent with the economic trends and environmental factors to position strategic products, strengthen competitive position, ensure client satisfaction, and meet/exceed revenue objectives. Participates in revenue planning sessions to assist in identifying viable sales projects and potential network expansion. Implements overall account, market and revenue plan?s for TelCove to attain revenue commitment at optimum expense. Negotiates and implements account and revenue plans that include proposed level of revenue, expense and resource needs. Communicates overall strategies and responsibilities to the local TelCove team. Directs the management and deployment of technical support force to ensure appropriate skill mix, balance of workload and timing of work activities. Monitors technical training and skill development and makes recommendations for improvement. Negotiates building entry agreements with building managers/owners within TelCove guidelines and legal approval. Oversees and participates in programs that ensure the attainment of expense objectives, recommends programs to control and correct budget overruns. Supervises clerical staff and ensures that clerical functions and objectives are met. Resolves unique customer problems (service outages, billing problems, etc.) as required. Periodically conducts formal and informal subordinate performance and appraisals. Takes appropriate action (within levels of authority) or makes recommendations for appropriate actions to the General Manager. Performs other duties and tasks as assigned or as become evident.

 

REQUIRED SKILLS: Bachelors degree in Business Administration or MBA required. Three to five years business/financial background in major/national account sales. Data Processing Knowledge (to some extent) of Applications Programming, Applications Design, Equipment Selection, Equipment Operation, Systems Software, LANs, etc. Some knowledge of Traffic Theory. Ability to position TelCove as vendor of choice to client population to ensure quota attainment. Ability to maintain credibility in the marketplace in the midst of constant change (tariffs, regulatory environment, competitor?s activities, etc.) and maintain visibility with key clients to enhance sales efforts through long-term positioning. Ability to ensure operations, expense, and administrative objectives are met. Proven ability to meet and exceed quota despite potential provisioning problems and resource constraints. Ability to learn and maintain necessary product knowledge with the advent of new and complex products, systems, and applications.


HUMAN RELATIONS SKILLS:
Must possess the ability to maintain a high degree of interpersonal competence and professionalism, including diplomatic abilities, management skills (telecomm preferred), excellent verbal and written communications.

 

PHYSICAL REQUIREMENTS:
Must be able to work in a normal office environment including the ability to operate a computer, as well as other office equipment. The ability to drive an automobile and to lift and carry 25 to 50 pounds. Moderate travel by airplane, and automobile or other modes of public transportation. 

 

TelCove is an Equal Opportunity Employer