Senior NOC Analyst

  SUMMARY Coordinates the resolutions of customer related or network service problems and monitoring the health of the US LEC Network 24 hours a day including weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitor all network systems and equipment to ensure timely identification trouble and optimum network performance for each US LEC Switch Site.

Monitor the integrity of the NOC1 platform and all other system integrated into the NOC.

Receive, log, and process all trouble tickets from NOC Call Center, Customers, Engineering, Operations, and Vendors. Analyze and test trouble reports, take corrective action when possible and/or initiate the appropriate dispatch for corrective action steps toward a resolution. Monitor the progress, keep customers updated and verify the clearance of all tickets to the customer's satisfaction.

Escalate troubles to internal departments or to external vendors if necessary.

EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or have a working knowledge of #5ESS switching equipment and traffic management preferred, or the direct experience in working in a Network Operations Center environment plus have excellent sensitivity towards resolving customer related problems.

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