Service Manager / Telephone Service Company

Corporate Telecomm is a very successful established company in its 25th year, with proven revenues, and here to stay! We provide business-to-business telecommunications solutions to a diverse group of clients in the Southern California marketplace. Our firm enables our clients to understand and employ superior telecommunications technology such as Voice over IP (VoIP) by creating an infrastructure that works to the best of their advantage. As an authorized business partner for companies such as Nortel Networks 3COM and Toshiba we are able to deliver world-class solutions to our customers. We currently have a position available for a Service Manager / Service Dispatcher  

Corporate Telecomm is expanding its very successful Service Team! 

We provide our clients with a strong commitment from the very beginning, and help them through each phase of their voice and data system implementation, from strategic planning to ongoing maintenance and support.  Join a fast-growing successful and established company that is challenging and financially rewarding. We place a premium on the drive for success. Be part of a winning team, while we are looking to have top-notch people join our core team as we grow and continue to succeed! Our offices are state-of-the art and our firm enjoys exceptionally low turnover.

Corporate Telecomm is seeking a dynamic team player to complement its winning installation and service team. Corporate Telecomm has successfully developed a comprehensive telecommunications one-stop shop to help our clients utilize their technology investments to the fullest. As a single source full-service telecommunication solutions provider, we are able to offer a complete package to service and implement our clients telecommunication infrastructure.

  DO NOT APPLY FOR THIS POSITION IF YOU DO NOT POSSESS THE REQUIRED SKILL SETS BELOW.  THIS IS NOT A CALL CENTER POSITION.

THIS POSITION IS IN VAN NUYS, CA.  DO NOT APPLY IF YOU ARE NOT WILLING TO WORK IN VAN NUYS, CA

Service Department Manager / Dispatcher

JOB DESCRIPTION:

This position is for a working supervisor.  In this role you will be responsible for service call intake from our customers, dispatching of our field technicians, dealing with scheduling issues and conflicts acting as a front-line representative for the company

 

Responsibilities Responsible for taking calls from customers in a small (under 4 person) service department from customers needing service on their telephone systems Discussing problems with customers over the telephone to ascertain if a field visit is needed of if the problem can be solved over the telephone Coordinating with our Service Manager and the customer to see that the service orders are scheduled properly. Inputting customer service calls into computer system and assisting with scheduling technicians Communicating with technicians (about 6) via email, 2-way radio and voice mail on a regular basis. Responsible for maintaining accurate and detailed notes and system information for projects that you are working on.  Responsible for problem resolution dealing with system service including coordinating with our Service Manager as well as other field installers  Submits status reports to management summarizing completed projects/tasks. 

JOB REQUIREMENTS (some or all of these requirements are required):Exposure to telecommunications technology and structure is a MUST, specifically telephone systems and equipment installed on a customer premise (key systems, PBX systems etc).  We've also had good luck with people who have worked in the CATV industry You MUST be able to "multi-task".  Ability to work in a very fast-paced and sometimes stressful environment Proven knowledge of desktop software including MS Office Windows and Outlook. Ability to work with customers, management and engineering personnel at all levels.  Ability to prioritize work assignments and focus on most critical tasks.  Reliable transportation (work is in house) Ability to work independently and to use common sense and sound technical judgment to complete assignments in a timely manner. Good communication skills, both oral and written. Must possess the aptitude to learn new technologies Have the ability to work as a team player

CONTACT US:

Our work environment is casual, energetic, and fun. It is ideal for those who are self-motivated, work independently, can handle a fast paced environment, and enjoy a diverse working atmosphere. We will provide you with the tools, the training, and the support you need to excel in your career. This opportunity is for a full time position, salary commensurate with experience. If you would like to work in a stimulating environment, earn a competitive salary, and excellent benefits; submit your resume today in confidence to