Software Support Analyst

Software Support Analyst Description: Working under general supervision, your primary focus is on resolving technical software related issues, escalating problems as necessary and providing informal end-user instruction on a broad but limited range of storage products. Diligent attention to customer satisfaction and detail is a must have attribute.


You will serve as the primary point of contact for all problem and informational calls coming into our Call Center, ensuring timely resolution and complete customer satisfaction. Provide first-call logging and diagnose trouble tickets to resolution for a suite of Backup Software, Database Recovery and Replication products. Apply technical experience and logic to assist customers in local and remote troubleshooting and problem resolution. Exercise judgment in prioritizing cases and escalating them to the next level of support when necessary. Perform other related duties and assignments as directed.



Requirements:
Job Specific Specialized Knowledge & Skills: Your minimum of 4 years work experience should include in-depth knowledge and use of complex computer systems, networks, hardware and software, with the minimum of administrator level skills in Linux and Windows. Excellent trouble shooting skills in tape and storage environments is a must as you will be required to resolve technical/complex issues regarding backup software, database recovery and replication. Working knowledge of MS Exchange, MS SQL, Lotus Notes, Oracle, MySQL or NDMP is a plus. Must possess strong communications skills (written and verbal) and interpersonal/service skills to work with End Users, Resellers and the Call Center staff.



Location: San Diego, CA

Type: DIRECT

Duration: Direct

Pay Rate: 40,000.00 - 50,000.00 DOE

Contact:

Volt Professional Placement (Technical)