Sr. Business Services Consultant - Dallas, San Antonio, or New Jersey

Amdocs, the leading provider of software and services to enable integrated customer management and the intentional customer experience, is currently seeking an experienced Sr. Business Services Consultant in Dallas, San Antonio, or New Jersey.

 

Amdocs is looking for a senior industry leader to help lead the Business Transformation Strategies within the AT&T CBU.  The ideal candidate will have spent time within the industry at one of the major Tier one carriers in a senior business role.  This individual needs to possess excellent presentation skills to assist with sales support efforts and have the ability to oversee and deliver a large scale Business Transformation Projects. This group leader will be responsible for building and maintaining repeatable project assets to be leveraged on future deployments. 

 

Business Transformation Strategies (BTS) will focus on, addressing fundamental business barriers facing North American telecommunications carriers. BTS will serve as the framework to address the business model changes, allowing carriers to transform themselves from a network-centric operational organization to a customer-centric, exception processing organization. Through these strategies, carriers will transform their organizations, becoming teams that handle exceptions from the customers, from order processing, from the network, and from management and governance. Components of these strategies may include such initiatives as:  Fully automating the order fulfillment process, pushing order and care processes out to the customer, relieve the weight of circuit design by allowing the intelligent network elements to define, create and turn up services.



Major Responsibilities:
Projects and Forecast business headcount demand to create hiring plans.
Provides leadership to team of experienced high-level consultants and project managers, including performance monitoring and appraisal, mentoring, motivating, and skills and career development
Recruitment of consultants and project managers to meet project demand, and ensures quality of all new staff
Consultant to Amdocs customers and accounts, with ability to gain trust and confidence of customer up to VP level
Work closely with the CBE?s to manage and prioritize all consulting work
Understands the impact of his/her decisions on the business of both Amdocs and Amdocs? customers
Understands, and is able to balance demands for sales and business development activities with those for customer projects and process improvement
Works well under pressure, with constantly changing and conflicting demands
Cooperates and coordinates with other internal groups and ensures culture/atmosphere that supports collaboration and mutual support
Delegates authority clearly and effectively
Works with sales, finance and account team to negotiate contracts involving services. Reviews and approves Statements of Work and Services Contracts
Able to articulate the Amdocs services value proposition to customers and internal groups
Able to present solution proposals approach, methodology and value to the customer
Leadership capabilities
The ability to set direction, prioritize work, proactively address issues, and drive progress
Implement business strategies with direct impact on business unit/function results
Excellent communication, documentation, facilitation, negotiation, and interpersonal skills.
Able to make decisions based on limited information and stand behind them
Correctly estimates business risks
Works well under pressure and conditions of uncertainty
Convince others within the organization to accept new concepts, practices, and approaches
Influences higher ranking peers from other teams
Able to present the work group and the account to the customer
Able to motivate team members
Able to predict obstacles in advance and work to prevent them
Able to prioritize tasks; change work plans; distinguish between important and less important tasks
Able to work independently with general instructions
Initiates activities to increase the effectiveness of his/her unit
Identify solutions when confronted with unconventional situations Technical/Business Skills:
Must have knowledge on multiple industry leading BSS? and understand flow through
Knowledge and experience in defining solution for Tier 1 wireless and/or wireline telecommunication providers
Knowledge of Amdocs product suite is preferred

Amdocs at a Glance:

Amdocs combines innovative software and services with deep business knowledge to accelerate implementation of integrated customer management by the world's leading service providers. By delivering a comprehensive portfolio of software and services that spans the customer lifecycle, Amdocs enables service companies to deliver an intentional customer experienceTM, which results in stronger, more profitable customer relationships. Service providers also benefit from a rapid return on investment, lower total cost of ownership and improved operational efficiencies.

A global company with the revenue of $2.039 billion in fiscal 2005, Amdocs employs about 13,000 IT professionals and serves customers in more than 50 countries around the world. For more information, visit Amdocs at