Sr. Field Technician

Essential Job Duties and Responsibilities

? Installation of all necessary equipment to support provider network.

? Troubleshoot in coordination with NOC operators, issues relating to physical plant, equipment failures, power, and device configurations.

? Respond to both emergency and non-emergency NOC dispatch requests to facilitate customer provisioning or fault locates.

? Maintain adequate inventory of plant piece parts necessary for new customer provisioning or sparing of existing asset.

? Install and terminate new fiber, coaxial, copper and power cable including fusion splicing and the building of new cross-connects as needed.

? Install and maintain low voltage powers systems including rectifiers, controllers and batteries.

? Assist Engineering in the creation of preventative maintenance procedures for inside and outside plant.

? Conduct routine preventative maintenance procedures as outlined by engineering.

? Provide input and implement capacity expansion plans specified by engineering.

? Provide input and implement network expansion plans specified by engineering.

? Field anticipated fiber construction for small outside plant projects and produce cost and timeframe estimates for completion.

? During large fiber construction projects, work with engineering firm to choose fiber route, monitor contractor performance during build and follow up with quality review upon completion. 

? Work to update company outside and inside plant records to reflect actual inventory.

? Assist NOC operator with the configuration and turn-up of customer circuits including some basic knowledge of equipment craft interfaces and syntax.

 

To perform the job successfully, an individual should demonstrate the following competencies:

 

? Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

? Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

? Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

? Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

? Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

? Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.

? Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.