TELELCOM TECHNICIAN

Job Purpose:

Establishes communications systems by installing, operating, and maintaining voice and data telecommunications equipment and services.



Duties:

* Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.

* Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipmet; establishing connections; programming features; establishing connections and integrations; following industry standards; coordinating with contractors.
* Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
* Maintains customer rapport by listening to and resolving concerns; answering questions.
* Maintains safe work environment by following codes, standards, and legal regulations.
* Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
* Updates job knowledge by participating in educational opportunities; reading technical publications.
* Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.



Skills/Qualifications:

Telecommunications Knowledge, Telecommunications Technologies, Provisioning, Technical Understanding, Functional and Technical Skills, Independence, Attention to Detail, Verbal Communication, Documentation Skills, Audiovisual Maintenance, PC Knowledge

 

System Knowledge:

NEC DS1000/2000, Avaya, Nortel, ESI, Samsung, Panasonic and other kes systems