Telecom Tech I/Tech II

Our client in Wilmington, DE is looking for a Telecom Tech I and Telecom Tech II for contract to hire openings. The positions will most likely pay between 17-20, per hour. This is both voice and data but pretty much MAC work and hands and eyes to support remote help desks.



TELECOM TECH I
Required skills and abilities
? Basic knowledge of voice communication systems.
? Capable of wiring/cabling and MAC efforts
? Familiar with general technical duties and applies general technical knowledge to support issues.
? Works within established guidelines and processes.
? Requires day-to-day supervision.
? Works well in a team environment, providing information and support to team efforts.
? Excellent written and verbal communications; ability to listen and interface with both technical and non-technical personnel.
? Demonstrated ability to recognize and react to situations with a sense of urgency and problem ownership.
? Basic knowledge of basic ACD?s on PBX platforms
? Basic knowledge Wireless PBX?s
? Demonstrated ability to apply subject matter knowledge to resolve general support issues.
Escalates to next technical level when appropriate
Years of experience
? Technical associate?s degree or equivalent experience and/or 1-2 years related experience.

TELECOM TECH II
Required skills and abilities
? The same responsibilities of a Telecom Technician I as well as:
? Intermediate knowledge of voice communication system-support and administration.
? Basic Knowledge of local area networks
? Working Knowledge of network architecture and switched operating system.
? Basic knowledge of network architecture and switched operating system. Familiarity with telecom battery systems
? Basic knowledge of DC voltage
? Ability to apply subject matter knowledge to resolve general support issues.
? Normally receives general instructions on all work.
? Acts as a team member by providing information and support to team efforts.
? Working knowledge of ACD?s on PBX platforms
? Working knowledge Wireless PBX?s
? Looks for opportunities to improve existing processes and workflow designs.
? Excellent written and verbal communications; ability to listen and interface with both technical and non-technical personnel.
? Demonstrated ability to recognize and react to situations with a sense of urgency and problem ownership.
Years of experience
? Technical associate?s degree or equivalent experience and 2-4 years related experience.
Training and Certifications
? Intermediate knowledge of voice switch architecture.
? Basic knowledge of local area networks and switching architecture.
? Intermediate knowledge of communications color code schemes and basic wiring standards.
? Intermediate knowledge of 110 frames, 66 blocks, cross connects, and tie cable.
? Intermediate troubleshooting and problem solving phone skills. Uses quantitative data to draw conclusions.
? Basic computer skills with the ability to utilize computerized work order systems to perform issued work orders. Also maintains inventory of all associated parts.
? Network technicians will be trained to CAT 5/CAT 6 certification standards
? Working knowledge of protocol analysis tools
? UTP cabling installation, testing, and repair












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